[Elecraft] Earning Customer Loyalty

[Tom Wylie]

I had also to replace an encoder which was faulty at the outset, 
however, the dis-assembly of the front panel
was very easy and straightforward and only took a few minutes.   I don't 
understand the "difficulty"

de Tom
GM4FDM



Jerry Flanders wrote:
> Much more to it than mere inconvenience. I spent hours on the job - 
> diagnosis by disassembling the radio, swapping the encoders, 
> reassembling the radio, verifying the problem followed the encoders, 
> getting a replacement encoder from Elecraft, disassembling the radio, 
> installing the replacement encoder, then reassembling the radio. Most 
> of you guys who assembled the kit know how difficult front panel 
> remove/install is.
>
> I feel that my problem could have been avoided if Elecraft had been 
> testing each individual module before shipping them - mine was DOA, 
> and was likely DOA before shipment. I suggested then that Elecraft 
> should check each and every module before shipment - should be pretty 
> easy to do there on the bench in a test device. I don't know if they 
> are testing them now.
>
> Jerry W4UK
>
> At 04:57 AM 12/11/2008, David Ferrington, M0XDF wrote:
>> This thread is only the second I've seen mentioning failed decoders,
>> so 3 of you here I think and the previous mention, back in February I
>> think was one - that's 4 out of at least 1933 units!
>> Rather a low failure rate, although of course very inconvenient if
>> it's you.
>> 73 de M0XDF, K3 #174
>> -- 
>> Dear God, Did you mean for the giraffe to look like that or was it an
>> accident? -Norma [Children's Letters to God, 1991]
>>
>> On 11 Dec 2008, at 09:48, Trond Stubberud wrote:
>>
>>> I think many of us experienced failed encoders, mine failed the 1.
>>> Day of
>>> arrival. VFO A. But as always the customer service from Elecraft is
>>> excellent and a new encoder arrived after a few days. Most likely
>>> there have
>>> been a tough pressure at the production line in the past and the
>>> quality
>>> control have failed in some cases. I can live with this since the
>>> products
>>> otherwise shines like diamonds :-)
>>
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name, it's P something T something R.



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