[Elecraft] Earning Customer Loyalty

[Jerry Flanders]

Much more to it than mere inconvenience. I spent hours on the job - 
diagnosis by disassembling the radio, swapping the encoders, 
reassembling the radio, verifying the problem followed the encoders, 
getting a replacement encoder from Elecraft, disassembling the radio, 
installing the replacement encoder, then reassembling the radio. Most 
of you guys who assembled the kit know how difficult front panel 
remove/install is.

I feel that my problem could have been avoided if Elecraft had been 
testing each individual module before shipping them - mine was DOA, 
and was likely DOA before shipment. I suggested then that Elecraft 
should check each and every module before shipment - should be pretty 
easy to do there on the bench in a test device. I don't know if they 
are testing them now.

Jerry W4UK

At 04:57 AM 12/11/2008, David Ferrington, M0XDF wrote:
>This thread is only the second I've seen mentioning failed decoders,
>so 3 of you here I think and the previous mention, back in February I
>think was one - that's 4 out of at least 1933 units!
>Rather a low failure rate, although of course very inconvenient if
>it's you.
>73 de M0XDF, K3 #174
>--
>Dear God, Did you mean for the giraffe to look like that or was it an
>accident? -Norma [Children's Letters to God, 1991]
>
>On 11 Dec 2008, at 09:48, Trond Stubberud wrote:
>
>>I think many of us experienced failed encoders, mine failed the 1.
>>Day of
>>arrival. VFO A. But as always the customer service from Elecraft is
>>excellent and a new encoder arrived after a few days. Most likely
>>there have
>>been a tough pressure at the production line in the past and the
>>quality
>>control have failed in some cases. I can live with this since the
>>products
>>otherwise shines like diamonds :-)
>
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