[Elecraft] Earning Customer Loyalty

[David Ferrington, M0XDF]

This thread is only the second I've seen mentioning failed decoders,  
so 3 of you here I think and the previous mention, back in February I  
think was one - that's 4 out of at least 1933 units!
Rather a low failure rate, although of course very inconvenient if  
it's you.
73 de M0XDF, K3 #174
-- 
Dear God, Did you mean for the giraffe to look like that or was it an
accident? -Norma [Children's Letters to God, 1991]

On 11 Dec 2008, at 09:48, Trond Stubberud wrote:

> I think many of us experienced failed encoders, mine failed the 1.  
> Day of
> arrival. VFO A. But as always the customer service from Elecraft is
> excellent and a new encoder arrived after a few days. Most likely  
> there have
> been a tough pressure at the production line in the past and the  
> quality
> control have failed in some cases. I can live with this since the  
> products
> otherwise shines like diamonds :-)