[Elecraft] Earning Customer Loyalty

[Trond Stubberud]

I think many of us experienced failed encoders, mine failed the 1. Day of
arrival. VFO A. But as always the customer service from Elecraft is
excellent and a new encoder arrived after a few days. Most likely there have
been a tough pressure at the production line in the past and the quality
control have failed in some cases. I can live with this since the products
otherwise shines like diamonds :-) 

73,

Trond LA8NHA
K1#2575
K2#6594
K3#1933

-----Opprinnelig melding-----
Fra: elecraft-bounces at mailman.qth.net
[mailto:elecraft-bounces at mailman.qth.net] På vegne av Tom Wylie
Sendt: 11 December, 2008 10:26 AM
Til: Ken Widelitz
Kopi: elecraft at mailman.qth.net
Emne: Re: [Elecraft] Earning Customer Loyalty

My radio is S/n #1272 The B encoder failed 1 day after build.

An email brought a new encoder to Scotland in 3 days, but why did it 
fail in the first place? Is it a bad batch?


Tom
GM4FDM
I just love my K3

Ken Widelitz wrote:
>
> I had a two week old K-3 fail after I brought it to PEI for CQWW. The 
> VFO B knob stopped working so I couldn’t even change menu settings. I 
> was able to use the radio in CQWW. I brought it home, got an RMA and 
> sent it in to Gary. Within days he called me to tell me it wouldn’t 
> fail on the bench, but that he was going to change the VFO B encoder 
> anyway. That is the kind of pro-active customer service that earns my 
> customer loyalty. I know, I’m preaching to the choir here. Still, it 
> is nice to see a company, any company, doing it right with both 
> product and service.
>
> 73, Ken, K6LA / VY2TT
>
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-- 
So I met the bloke who invented crosswords today. I can't remember his
name, it's P something T something R.



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