[Elecraft] Earning Customer Loyalty

[Tom Wylie]

My radio is S/n #1272 The B encoder failed 1 day after build.

An email brought a new encoder to Scotland in 3 days, but why did it 
fail in the first place? Is it a bad batch?


Tom
GM4FDM
I just love my K3

Ken Widelitz wrote:
>
> I had a two week old K-3 fail after I brought it to PEI for CQWW. The 
> VFO B knob stopped working so I couldn’t even change menu settings. I 
> was able to use the radio in CQWW. I brought it home, got an RMA and 
> sent it in to Gary. Within days he called me to tell me it wouldn’t 
> fail on the bench, but that he was going to change the VFO B encoder 
> anyway. That is the kind of pro-active customer service that earns my 
> customer loyalty. I know, I’m preaching to the choir here. Still, it 
> is nice to see a company, any company, doing it right with both 
> product and service.
>
> 73, Ken, K6LA / VY2TT
>
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