[Elecraft] Earning Customer Loyalty

[David Ricketts]

Hi Ken,
 
I only recently qualified as a radio amateur but it's impossible to avoid stories like these. I've yet to see one negative comment aimed at Elecraft and even the most critical of reviews of Elecraft products only seem to come up with minor suggestions which often times find their way into the products either as a future option or a firmware update.
 
The other benefit of dealing with Elecraft is that you deal with Elecraft and not a dealer or distributor who, even in my limited experience, seldom approach acceptable levels of customer service.
 
As a UK amateur, the only downside is that the recent massive devaluation of the pound has made Elecraft products very expensive. If only we'd joined the Euro :( But then again, as this has had the effect of pushing up prices of other manufacturers products, you're certainly no worse off choosing Elecraft.David (M6SPV)



Date: Wed, 10 Dec 2008 15:49:32 -0800From: widelitz at gte.netTo: elecraft at mailman.qth.netSubject: [Elecraft] Earning Customer Loyalty



I had a two week old K-3 fail after I brought it to PEI for CQWW. The VFO B knob stopped working so I couldn’t even change menu settings. I was able to use the radio in CQWW. I brought it home, got an RMA and sent it in to Gary. Within days he called me to tell me it wouldn’t fail on the bench, but that he was going to change the VFO B encoder anyway. That is the kind of pro-active customer service that earns my customer loyalty. I know, I’m preaching to the choir here. Still, it is nice to see a company, any company, doing it right with both product and service.
 
73, Ken, K6LA / VY2TT
 
 
 
 
 
 
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