[Elecraft] Earning Customer Loyalty

[Ken Widelitz]

I had a two week old K-3 fail after I brought it to PEI for CQWW. The VFO B
knob stopped working so I couldn’t even change menu settings. I was able to
use the radio in CQWW. I brought it home, got an RMA and sent it in to Gary.
Within days he called me to tell me it wouldn’t fail on the bench, but that
he was going to change the VFO B encoder anyway. That is the kind of
pro-active customer service that earns my customer loyalty. I know, I’m
preaching to the choir here. Still, it is nice to see a company, any
company, doing it right with both product and service.

73, Ken, K6LA / VY2TT






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