[Elecraft] Earning Customer Loyalty

[Dave-K7DAA]

Just to provide a bit of perspective, I've also had problems with the  
encoder...on my Yaesu FT-857D.  It's the lower-lefthand knob that does  
double duty for menu selections and also has a push on-off selector  
function.  When I ordered a replacement from Yaesu, the tech told me  
that this encoder, and it's being sensitive to inadvertent bumps, is a  
common failure item on this radio.  Since they were fairly cheap, I  
decided to buy several to allow for future accidents as well.  It was  
a hassle to replace, but I did it myself instead of sending it in for  
warranty service.

Elecraft is not the only company that might have occasional issues  
with encoders.

Cheers,

Dave, K7DAA

On Dec 11, 2008, at 10:34 AM, Tom Wylie wrote:

> I had also to replace an encoder which was faulty at the outset,  
> however, the dis-assembly of the front panel
> was very easy and straightforward and only took a few minutes.   I  
> don't understand the "difficulty"
>
> de Tom
> GM4FDM
>
>
>
> Jerry Flanders wrote:
>> Much more to it than mere inconvenience. I spent hours on the job -  
>> diagnosis by disassembling the radio, swapping the encoders,  
>> reassembling the radio, verifying the problem followed the  
>> encoders, getting a replacement encoder from Elecraft,  
>> disassembling the radio, installing the replacement encoder, then  
>> reassembling the radio. Most of you guys who assembled the kit know  
>> how difficult front panel remove/install is.
>>
>> I feel that my problem could have been avoided if Elecraft had been  
>> testing each individual module before shipping them - mine was DOA,  
>> and was likely DOA before shipment. I suggested then that Elecraft  
>> should check each and every module before shipment - should be  
>> pretty easy to do there on the bench in a test device. I don't know  
>> if they are testing them now.
>>
>> Jerry W4UK
>>
>> At 04:57 AM 12/11/2008, David Ferrington, M0XDF wrote:
>>> This thread is only the second I've seen mentioning failed decoders,
>>> so 3 of you here I think and the previous mention, back in  
>>> February I
>>> think was one - that's 4 out of at least 1933 units!
>>> Rather a low failure rate, although of course very inconvenient if
>>> it's you.
>>> 73 de M0XDF, K3 #174
>>> -- 
>>> Dear God, Did you mean for the giraffe to look like that or was it  
>>> an
>>> accident? -Norma [Children's Letters to God, 1991]
>>>
>>> On 11 Dec 2008, at 09:48, Trond Stubberud wrote:
>>>
>>>> I think many of us experienced failed encoders, mine failed the 1.
>>>> Day of
>>>> arrival. VFO A. But as always the customer service from Elecraft is
>>>> excellent and a new encoder arrived after a few days. Most likely
>>>> there have
>>>> been a tough pressure at the production line in the past and the
>>>> quality
>>>> control have failed in some cases. I can live with this since the
>>>> products
>>>> otherwise shines like diamonds :-)
>>>
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