[Yaesu] Service Assistance

[Jon Ogden]

I never had anything but EXCELLENT results from Yaesu customer service.
This includes service, ordering parts (including some odd ones that they had
to search for), etc.

Jon

on 2/14/03 10:43 AM, Fred Wittman at wittfa19@earthlink.net wrote:

> I'm glad someone else registered this complaint besides me. ( I didn't want
> to be the "original whiner".) I've never had an unanswered call, but my
> dealings with their customer service have been bad enough to make me
> consider never owning anything by Yaesu again, and you all know that must be
> pretty BAD.  I needed a component last November, the website gave me the
> wrong number, the parts person shipped me another number still (also wrong),
> and two months after I returned it (at my expense), they hadn't yet credited
> my Visa card.  Each time I called to straighten this out, I was put on hold
> for twenty minutes or so, and this is no toll-free number!  Fortunately
> Yaesu's products don't need much product support, but God help you if they
> do! This is how a company loses customers.

-------------------------------------
Jon Ogden
NA9D (ex: KE9NA)

Citizen of the People's Democratic Republik of Illinois

Life Member: ARRL, NRA
Member:  AMSAT, DXCC

http://www.qsl.net/na9d   <- Updated on 1/22/03!!!

"A life lived in fear is a life half lived."