[Trunkcom] (no subject)

[Don Gruver]

I left RS because of a manager who transferred in who had been with the company
for many years, who REFUSED to allow me to answer customers questions with
knowledgeable answers. His opinion...thats what the 800 tech support number is
for. Told me just to get their money and move on one too many times and I walked
out.

Larry Williams wrote:

> SJ wrote:
> >
> >  It's hard to be impressed with the knowledge of RS employees sometimes. You
> > would think they would require some minor technical knowledge.
> >
> In defense of "RS employees", SOME actually know of what they speak.
> However, most are minimum wage employees who don't give a damn about the
> customer.  Some think they know of what they speak but know absolutely
> nothing.  My wife has worked there for 12 years and believe me, I keep
> her informed of technology. If she has a customer ask her a question she
> doesn't know the answer to, she will call me long distance, different
> state, and sometimes put the customer on to talk to me. When she started
> there, we had a hour ride each way to work. I gave her electronics
> classes everyday.  If she had a new question, she would save it for the
> ride home.  Therefore, when one of the men she works with tells the
> customer something she knows is wrong, she gets all bent out of shape,
> but unfortunatly, sometimes it is hard to straighten them out in front
> of the customer.  By the way, they require merchandise to be returned or
> refunded within 30 days of purchase, not 11 months.

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Don Gruver      dgruver@kans.com
9-1-1 Dispatcher/Technical Support
Harvey County CISM Team Member
Amatuer Radio Opeator: KG0HN
Drum Corps Fan/Alumni ('76 Sky Ryders)
Newton, Kansas
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