[Trunkcom] (no subject)

Mon, 7 Jan 2002 20:33:50 -0500

 I aplogize for being harsh there, my brother also worked there for 3 yrs,
as far as I can tell, most of them really try ro help, even if there
incapable of it.

-----Original Message-----
From: [email protected]
[mailto:[email protected]]On Behalf Of Larry Williams
Sent: Monday, January 07, 2002 5:32 PM
To: [email protected]
Subject: Re: [Trunkcom] (no subject)

SJ wrote:
>
>  It's hard to be impressed with the knowledge of RS employees sometimes.
You
> would think they would require some minor technical knowledge.
>
In defense of "RS employees", SOME actually know of what they speak.
However, most are minimum wage employees who don't give a damn about the
customer.  Some think they know of what they speak but know absolutely
nothing.  My wife has worked there for 12 years and believe me, I keep
her informed of technology. If she has a customer ask her a question she
doesn't know the answer to, she will call me long distance, different
state, and sometimes put the customer on to talk to me. When she started
there, we had a hour ride each way to work. I gave her electronics
classes everyday.  If she had a new question, she would save it for the
ride home.  Therefore, when one of the men she works with tells the
customer something she knows is wrong, she gets all bent out of shape,
but unfortunatly, sometimes it is hard to straighten them out in front
of the customer.  By the way, they require merchandise to be returned or
refunded within 30 days of purchase, not 11 months.

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