[TheForge] "the client from hell."

[Dan Tull]

Knowing when to walk away is a plus.
They don't always "reverse to save the deal", so learning to cut losses is a
must.
In addition ,I get them to sign a release(waiver) so it can't come back on
ya.
Didn't have that many , but it was satisfing to me and the men to leave the
bad ones.

Being close to Atlanta airport, I got lots of pilots wives. Boy, I hate to
lump a group together, but they were always
too hard to work for. Course the pilot knew something about everything.And
would tell you.

Regardless, give more than they paid for, and you will get MORE work.

dan tull
georgia
abba, afc, S.C. psba, obg,sofa
----- Original Message ----- 
From: <Keporter at aol.com>
To: <theforge at mailman.qth.net>
Sent: Tuesday, May 25, 2004 12:50 PM
Subject: Re: [TheForge] Was another railing question. Now,"the client from
hell."


> Some people shouldn't be allowed to have money!!
>

>
> What I used to dubb "the customer from hell" was found among the upper
middle
> classes, and I only met a handfull of them out of thousands of sales. This
is
> just as well, because they are always "a handfull" to deal with. Basicly,
> this kind of charracter isn't satisfied no matter how good the deal is.
Trying to
> placate them is like pouring gasolene on a fire. Fortunately, they are
rare
> and easily "solved." Once you get the suspicion that this is the situation
> you're caught in, you simply put your work back on the installation truck,
wring
> the doorbell, and start writing out a refund check in front of them (at
this
> point allowing yourself a mean little smile is helpfull). As soon as they
see
> you don't want anything more to do with them, they will reverse their
position
> and start working franticaly to "save the deal."
>
> Sounds fantastic doesn't it? Nevertheless, I bet there are plenty of folks
> here who have had the experience. Not that their aren't other kinds of
problem
> people (flakes for instance).
> Mikey (Michael Porter)
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