[Test-Equipment] UPS damage to test equipment

[Greg Mijal]

Here's a good UPS story:

Sold a 100 lb receiver to a guy in Texas.  He claimed damage and was paid 
in full by UPS.  Radio came back to me with only a slightly bowed front 
panel.
Sold the radio again to another guy that was local.
When all the dust settled I had $850 new dollars in the old booger locker. 
More than twice my expectation when I put it up for sale.
Sometimes you really have to get nasty with UPS to wake them up.  If the 
make even the slightest error you have to call them on it.  It's almost have 
to shame them before they do the right thing.
73's
Greg
WA7LYO
Kinston NC
----- Original Message ----- 
From: "wolfbob" <wolfbob at csnsys.com>
To: <test-equipment at mailman.qth.net>
Sent: Friday, March 05, 2010 12:34 PM
Subject: [Test-Equipment] UPS damage to test equipment


>I have shipped/received several thousand heavy packages with UPS over the
> last 15 years. In general it works good but on occasion they will destroy
> something. I always file a claim and they ALWAYS deny it saying the item 
> was
> not packed properly. This is the opening position. Now you fight. Submit 
> all
> the data you can muster. Photos, email from the seller, buyer, packer and
> most anyone else that has seen the damage. They have ALWAYS paid, but it
> takes a barrage of evidence and I really think the bother factor is more
> significant than the facts.
>
> They usually want the item/packing sent to them (They will send you a 
> label
> and pick the unit up) and if you request, you can often get the damaged 
> item
> back plus the full insured value payment. The argument is that YOUR item 
> is
> worth more than the damage/insurance.
>
> Only the sender can file the claim as they are the one with the contract
> with UPS. So make an arrangement with the sender to assure that you get 
> the
> payment and the item back. Don't give up you; will win.
>
> WBob
>
>
>> ----- Original Message ----- 
>> From: <cmos at shol.com>
>> To: <test-equipment at mailman.qth.net>
>> Sent: Thursday, March 04, 2010 7:28 PM
>> Subject: [Test-Equipment] UPS damage to test equipment.
>>
>>
>>> All,
>>>
>>> I had an HP 141T spectrum analyzer sent to me
>>> via UPS. Well, it arrived with the back dented
>>> in by the back of the crt. The crt socket cover
>>> was broken off and you guessed it, the crt was
>>> broken.
>>>
>>> There was several inches of packaging material
>>> between the box and the unit. the box was riped
>>> were the impact accrued. It is obvious that this
>>> was rammed or was dropped from a hight onto
>>> something, after all this is a 70+ pound item.
>>>
>>> But UPS is refusing the damage claim, and saying
>>> that it had "insufficient packaging".
>>> Doing a web search to figure out what to do only
>>> resulted in finding out they seem to tell
>>> everyone that. When I try to ask them about it
>>> they pass the buck to the ups store that it was
>>> sent form. When I talk to the ups store, they say
>>> that ups told them the same and that ups has also
>>> denied there appeal.
>>>
>>> Has any one had any experience with ups denying
>>> a claim? And what did you do about it?
>>>
>>> Also, any one have a used HP 141T CRT for sell?
>>>
>>> Thanks,
>>> Jim
>>
>>
>>
>
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