[Test-Equipment] UPS damage to test equipment

[Carl]

NEVER, EVER let UPS pick up the package.

I demand an on site inspection which often results in them settling for a 
full set of photos.

If they want the item back AFTER the claim is paid that is OK but I usually 
try for "salvage rights" by claiming a little under the insurance. It always 
pays to put a high insurance on the label.

On poorly packed items I dont even bother with a claim and often refuse 
delivery when its obviously a lost cause.

I have daily UPS pickup and my volume is almost all heavy items in the 
40-130# range. UPS hasnt damaged more than 3-4 items that I have packed in 
about 15 years.

Carl






>I have shipped/received several thousand heavy packages with UPS over the
> last 15 years. In general it works good but on occasion they will destroy
> something. I always file a claim and they ALWAYS deny it saying the item 
> was
> not packed properly. This is the opening position. Now you fight. Submit 
> all
> the data you can muster. Photos, email from the seller, buyer, packer and
> most anyone else that has seen the damage. They have ALWAYS paid, but it
> takes a barrage of evidence and I really think the bother factor is more
> significant than the facts.
>
> They usually want the item/packing sent to them (They will send you a 
> label
> and pick the unit up) and if you request, you can often get the damaged 
> item
> back plus the full insured value payment. The argument is that YOUR item 
> is
> worth more than the damage/insurance.
>
> Only the sender can file the claim as they are the one with the contract
> with UPS. So make an arrangement with the sender to assure that you get 
> the
> payment and the item back. Don't give up you; will win.
>
> WBob
>
>
>> ----- Original Message ----- 
>> From: <cmos at shol.com>
>> To: <test-equipment at mailman.qth.net>
>> Sent: Thursday, March 04, 2010 7:28 PM
>> Subject: [Test-Equipment] UPS damage to test equipment.
>>
>>
>>> All,
>>>
>>> I had an HP 141T spectrum analyzer sent to me
>>> via UPS. Well, it arrived with the back dented
>>> in by the back of the crt. The crt socket cover
>>> was broken off and you guessed it, the crt was
>>> broken.
>>>
>>> There was several inches of packaging material
>>> between the box and the unit. the box was riped
>>> were the impact accrued. It is obvious that this
>>> was rammed or was dropped from a hight onto
>>> something, after all this is a 70+ pound item.
>>>
>>> But UPS is refusing the damage claim, and saying
>>> that it had "insufficient packaging".
>>> Doing a web search to figure out what to do only
>>> resulted in finding out they seem to tell
>>> everyone that. When I try to ask them about it
>>> they pass the buck to the ups store that it was
>>> sent form. When I talk to the ups store, they say
>>> that ups told them the same and that ups has also
>>> denied there appeal.
>>>
>>> Has any one had any experience with ups denying
>>> a claim? And what did you do about it?
>>>
>>> Also, any one have a used HP 141T CRT for sell?
>>>
>>> Thanks,
>>> Jim
>>
>>
>>
>
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