[Test-Equipment] UPS damage to test equipment

[wolfbob]

I have shipped/received several thousand heavy packages with UPS over the 
last 15 years. In general it works good but on occasion they will destroy 
something. I always file a claim and they ALWAYS deny it saying the item was 
not packed properly. This is the opening position. Now you fight. Submit all 
the data you can muster. Photos, email from the seller, buyer, packer and 
most anyone else that has seen the damage. They have ALWAYS paid, but it 
takes a barrage of evidence and I really think the bother factor is more 
significant than the facts.

They usually want the item/packing sent to them (They will send you a label 
and pick the unit up) and if you request, you can often get the damaged item 
back plus the full insured value payment. The argument is that YOUR item is 
worth more than the damage/insurance.

Only the sender can file the claim as they are the one with the contract 
with UPS. So make an arrangement with the sender to assure that you get the 
payment and the item back. Don't give up you; will win.

WBob


> ----- Original Message ----- 
> From: <cmos at shol.com>
> To: <test-equipment at mailman.qth.net>
> Sent: Thursday, March 04, 2010 7:28 PM
> Subject: [Test-Equipment] UPS damage to test equipment.
>
>
>> All,
>>
>> I had an HP 141T spectrum analyzer sent to me
>> via UPS. Well, it arrived with the back dented
>> in by the back of the crt. The crt socket cover
>> was broken off and you guessed it, the crt was
>> broken.
>>
>> There was several inches of packaging material
>> between the box and the unit. the box was riped
>> were the impact accrued. It is obvious that this
>> was rammed or was dropped from a hight onto
>> something, after all this is a 70+ pound item.
>>
>> But UPS is refusing the damage claim, and saying
>> that it had "insufficient packaging".
>> Doing a web search to figure out what to do only
>> resulted in finding out they seem to tell
>> everyone that. When I try to ask them about it
>> they pass the buck to the ups store that it was
>> sent form. When I talk to the ups store, they say
>> that ups told them the same and that ups has also
>> denied there appeal.
>>
>> Has any one had any experience with ups denying
>> a claim? And what did you do about it?
>>
>> Also, any one have a used HP 141T CRT for sell?
>>
>> Thanks,
>> Jim
>
>
>