[Test-Equipment] UPS damage to test equipment.

[Brooke Clarke]

Hi Jim:

 From what you've said it's hard to tell if it was the fault of UPS, but 
my guess is that the problem was poor packaging.
I've received many rack mount sized items via UPS and other carriers 
without damage (and some that were damaged).  The key is proper 
packaging.  To see many examples of things that I've received with good 
and poor packaging see:  http://prc68.com/I/Pack.shtml

Have Fun,

Brooke Clarke
http://www.PRC68.com


cmos at shol.com wrote:
> All,
>
> I had an HP 141T spectrum analyzer sent to me
> via UPS. Well, it arrived with the back dented
> in by the back of the crt. The crt socket cover
> was broken off and you guessed it, the crt was
> broken.
>
> There was several inches of packaging material
> between the box and the unit. the box was riped
> were the impact accrued. It is obvious that this
> was rammed or was dropped from a hight onto
> something, after all this is a 70+ pound item.
>
> But UPS is refusing the damage claim, and saying
> that it had "insufficient packaging".
> Doing a web search to figure out what to do only
> resulted in finding out they seem to tell
> everyone that. When I try to ask them about it
> they pass the buck to the ups store that it was
> sent form. When I talk to the ups store, they say
> that ups told them the same and that ups has also
> denied there appeal.
>
> Has any one had any experience with ups denying
> a claim? And what did you do about it?
>
> Also, any one have a used HP 141T CRT for sell?
>
> Thanks,
> Jim
>
>
>
>
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