[Test-Equipment] UPS damage to test equipment.

[Scott Townley]

In my experience the only way to ship TE or other electronics via UPS is to 
go to their collection center (NOT to franchised "UPS Stores" or office 
supply centers etc.) and have UPS pack it themselves.  They (at least at 
one time) offered "foam-in-place" packaging, where UPS forms a clamshell of 
expanded foam on top & bottom of the item and then double-boxes it.  Not 
only is it very robust packaging, but since they packaged it, they cannot 
realistically deny any damage claims.
Foam-in-place *isn't* cheap...probably on the order of $50-60 for an item 
like a 141, and then shipping on top of that.

Or...don't use UPS.  IMHO they suck.

At 18:28 2010-03-04, you wrote:
>All,
>
>I had an HP 141T spectrum analyzer sent to me
>via UPS. Well, it arrived with the back dented
>in by the back of the crt. The crt socket cover
>was broken off and you guessed it, the crt was
>broken.
>
>There was several inches of packaging material
>between the box and the unit. the box was riped
>were the impact accrued. It is obvious that this
>was rammed or was dropped from a hight onto
>something, after all this is a 70+ pound item.
>
>But UPS is refusing the damage claim, and saying
>that it had "insufficient packaging".
>Doing a web search to figure out what to do only
>resulted in finding out they seem to tell
>everyone that. When I try to ask them about it
>they pass the buck to the ups store that it was
>sent form. When I talk to the ups store, they say
>that ups told them the same and that ups has also
>denied there appeal.
>
>Has any one had any experience with ups denying
>a claim? And what did you do about it?
>
>Also, any one have a used HP 141T CRT for sell?
>
>Thanks,
>Jim
>
>
>
>
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Scott Townley NX7U
Gilbert, AZ  DM43di
mailto:nx7u at cox.net
http://members.cox.net/nx7u