[Test-Equipment] UPS damage to test equipment.

[Barry]

It must be the phase of the moon or something.  I usually have very good 
luck with UPS but today I received an HP8654a/8655a combination and the box 
looked like it had been dropped or run over.  For some reason, they 
"rescheduled" the shipment from the start and it makes me wonder just what 
that was all about now.

Fortunately, the shipper packed it well with many layers of bubble wrap and 
it survived though I was expecting much, much worse when I saw the box.  I 
think it's the only time I took "before" pictures of the box before I opened 
it just in case.

It should have been packed "firmer", though, as the bubble-wrapped insides 
still could roll around a bit in the box (and it was just a single-boxed 
arrangement).  It's best to not allow the insides any "rolling" space.

Barry - N4BUQ

----- Original Message ----- 
From: <cmos at shol.com>
To: <test-equipment at mailman.qth.net>
Sent: Thursday, March 04, 2010 7:28 PM
Subject: [Test-Equipment] UPS damage to test equipment.


> All,
>
> I had an HP 141T spectrum analyzer sent to me
> via UPS. Well, it arrived with the back dented
> in by the back of the crt. The crt socket cover
> was broken off and you guessed it, the crt was
> broken.
>
> There was several inches of packaging material
> between the box and the unit. the box was riped
> were the impact accrued. It is obvious that this
> was rammed or was dropped from a hight onto
> something, after all this is a 70+ pound item.
>
> But UPS is refusing the damage claim, and saying
> that it had "insufficient packaging".
> Doing a web search to figure out what to do only
> resulted in finding out they seem to tell
> everyone that. When I try to ask them about it
> they pass the buck to the ups store that it was
> sent form. When I talk to the ups store, they say
> that ups told them the same and that ups has also
> denied there appeal.
>
> Has any one had any experience with ups denying
> a claim? And what did you do about it?
>
> Also, any one have a used HP 141T CRT for sell?
>
> Thanks,
> Jim