[Test-Equipment] UPS damage to test equipment.

[Jose Mercado]

Whether it is proper packaging or not the consistency in handling
packages without attention to detail is extended within the UPS
Businesses infrastructure. Just because it is not package correctly does
not extend the benefit to UPS of throwing it around, or dropping it.
Does this mean package your items in a demolition proof box. I do not
subscribe to using this business or promote it's operation within the
many organizations I am a member. 

-----Original Message-----
From: test-equipment-bounces at mailman.qth.net
[mailto:test-equipment-bounces at mailman.qth.net] On Behalf Of Brooke
Clarke
Sent: Friday, March 05, 2010 9:55 AM
To: Discussion of Electronic Test Equipment
Subject: Re: [Test-Equipment] UPS damage to test equipment.

Hi Jim:

 From what you've said it's hard to tell if it was the fault of UPS, but
my guess is that the problem was poor packaging.
I've received many rack mount sized items via UPS and other carriers
without damage (and some that were damaged).  The key is proper
packaging.  To see many examples of things that I've received with good
and poor packaging see:  http://prc68.com/I/Pack.shtml

Have Fun,

Brooke Clarke
http://www.PRC68.com


cmos at shol.com wrote:
> All,
>
> I had an HP 141T spectrum analyzer sent to me via UPS. Well, it 
> arrived with the back dented in by the back of the crt. The crt socket

> cover was broken off and you guessed it, the crt was broken.
>
> There was several inches of packaging material between the box and the

> unit. the box was riped were the impact accrued. It is obvious that 
> this was rammed or was dropped from a hight onto something, after all 
> this is a 70+ pound item.
>
> But UPS is refusing the damage claim, and saying that it had 
> "insufficient packaging".
> Doing a web search to figure out what to do only resulted in finding 
> out they seem to tell everyone that. When I try to ask them about it 
> they pass the buck to the ups store that it was sent form. When I talk

> to the ups store, they say that ups told them the same and that ups 
> has also denied there appeal.
>
> Has any one had any experience with ups denying a claim? And what did 
> you do about it?
>
> Also, any one have a used HP 141T CRT for sell?
>
> Thanks,
> Jim
>
>
>
>
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