[SOC] Symantec arrogance

[Kevin Rock]

I have always wondered why people pay good money for less than adequate 
virus protection.  For the less four years or so I have been getting 
automatic upgrades of virus protection for free from AVG.  Great software, 
great protection, great price (FREE!), it has a very small foot print in 
memory, and I don't have to do diddly squat to get it to either scan my 
files or to download the upgrade every few days.  Once I set up the 
scheduling system everything occurs without me doing anything.

Look for Grisoft or AVG virus protection on Google and you'll be much 
happier than with Symantec of Mc Afee.
    Kevin.
    KD5ONS



On Fri, 10 Sep 2004 15:38:44 -0400, Bob Patten <n4bp at bellsouth.net> wrote:

> Bill Cunningham wrote:
>
>> I've been trying to renew/upgrade virus protection for over a month, 
>> finally
>> succeeding well after service had expired. The package came bundled with
>> laptop a year ago and did not identify any product key.   You can't move
>> forward in any renewal process unless you have the previous product key 
>> and
>> you can't communicate with them without an account ID.  There is no 
>> "contact
>> us," only a "feedback" button which  leads to a form that demands the
>> account ID before submission.  Their radio button for renewal 
>> assistance is
>> 404.  Plenty of adds to buy their 2005 product as a new start (more $) 
>> and
>> everything circles back to these adds.  Not sure how I finally 
>> succeeded,
>> but banged away at their web site long enough to generate an account ID 
>> and
>> that open up a page  where finally found a mislabled jump that got me
>> somewhere useful.   Worst case of "You can't get there from here" I've 
>> ever
>> seen.
>>
> Exact same experience I had with McAfee!  Must be a conspiracy by virus 
> authors.
>



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