[SOC] Symantec arrogance

[Bob Patten]

Bill Cunningham wrote:

>I've been trying to renew/upgrade virus protection for over a month, finally
>succeeding well after service had expired. The package came bundled with
>laptop a year ago and did not identify any product key.   You can't move
>forward in any renewal process unless you have the previous product key and
>you can't communicate with them without an account ID.  There is no "contact
>us," only a "feedback" button which  leads to a form that demands the
>account ID before submission.  Their radio button for renewal assistance is
>404.  Plenty of adds to buy their 2005 product as a new start (more $) and
>everything circles back to these adds.  Not sure how I finally succeeded,
>but banged away at their web site long enough to generate an account ID and
>that open up a page  where finally found a mislabled jump that got me
>somewhere useful.   Worst case of "You can't get there from here" I've ever
>seen.
>  
>
Exact same experience I had with McAfee!  Must be a conspiracy by virus 
authors.

-- 
73,     Bob Patten, N4BP                Plantation, FL

E-Mail: n4bp at arrl.net                   Website: http://www.qsl.net/n4bp
QRP ARCI #3412    SOC #1    ARS #799    Whiners #6   FISTS #7871