[R-390] Re: UPS is Garbage

Sun, 17 Nov 2002 04:10:41 +0100

Hi,

nice to hear the other side's view.

The facts are:

Bill got a radio damaged by UPS. The damage is estimated at $300 (by
Rick?). He gets replacement parts for free from Rick to do the repair
work himself because he fears more damage when the R-390 is shipped back
and forth again. He doesn't get any money only the parts and has to
invest his work.

Rick sends a few parts for free and settles the claim with UPS. He gets
$150 out of it. 

Well to me Ricks business attitude still stinks. The parts sent for free
are not worth $150 and he makes a nice profit out of it. Bill has to
invest his work but the front panel is still damaged. If I would have to
sit trial over this I would have paid Rick for the parts plus shipping
cost and give the rest of the money to Bill.

Ok start the flames, I have the fire extingisher ready.

Vy 73
de Heinz DH2FA, KM5VT

blw wrote:
> 
> Bill,
> 
> Since I've talked to Rick Mish in the past and found him an unusually nice
> guy to deal with I decided to ask him his side of this story. I've been on
> R-390A lists for a long time, and I've never read anything bad about him. To
> the contrary, everyone seems to universally agree on his honesty and quality
> work.
> 
> Well, he said just about everything you did....to a point. He didn't feel
> that you should get all of the claim money from UPS to do your own repairs
> AND demand the replacement parts from him for free. He did say that he
> offered to do the claim paperwork, repairs, and repacking for you but you
> decided to not trust the radio to a shipper again. He said that he suggested
> some other shipping options to you but you turned those down.
> 
>  I felt it wasn't fair to rake a guy over the coals without him being around
> to offer his side of things. I'm glad I contacted him so that both sides are
> heard. There are some great guys who do qreat work on boatanchors. Rick,
> Chuck, Dan, and Al are a few. I think those guys deserve their input if
> someone is disgruntled and starts saying things about their work.
> 
> Go ahead and flame me if you want. But, Rick said one thing that sort of
> bothers me about this whole mess. He said that you swore you would poison
> any talk about him in the future. I hope this isn't what you are trying to
> do now.
> 
> Barry Williams
> 
> > From: "Bill Keller" <[email protected]>
> > Date: Thu, 7 Nov 2002 11:40:07 -0600
> > Cc: <[email protected]>
> > Subject: Re: [R-390] Re: UPS is Garbage
> >
> > I'm brand new to the net, so If I'm breaking any rules by mentioning names
> > on the net, someone please let me know.  But to answer Dan & Bob's question,
> > the restorer was, surprisingly, Rick Mish.  To be as fair as I can to Rick,
> > he did send me a rack handle to replace the one that UPS had sheared off the
> > right side of the receiver and four used crystals to help get the radio
> > working right again.  According to the local UPS investigator, the radio had
> > gotten caught on a conveyor mess-up and the box damaged.  It was then flung
> > off the conveyor onto a concrete floor shearing off the right side rack
> > handle and damaging the front panel.  They thought it then bounced and came
> > back down on the bottom left side of the front panel and doing damage there.
> > The thing is it wasn't supposed to have been on the conveyor in the first
> > place.  Rick was extremely critical of UPS and urged me to take them to the
> > cleaners and get every penny of reimbursement for the damage.  But he didn't
> > want the radio sent back to him for repair because, as he told me, he had a
> > back log of other work it would cut into and that UPS would never give him
> > his money for the work.  Anyway, the thing that really upset me was that,
> > while I was waiting patiently for over a year trying to get UPS to settle
> > the claim with me, Rick and UPS had already made another deal on the side
> > for their own mutual benefit, and no one bothered to tell me about it.  I
> > wrote a letter to both UPS and Rick and told them how I felt about the way
> > this matter had been handled, but I never got any response from either one.
> > Bill K.
> 
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