[R-390] Re: UPS is Garbage
Bob Tetrault
[email protected]
Wed, 6 Nov 2002 19:47:42 -0800
Yeah, who was the "restorer?" Sounds like a class act. NOT!
-----Original Message-----
From: [email protected] [mailto:[email protected]]On
Behalf Of Bill Keller
Sent: Wednesday, November 06, 2002 4:50 PM
To: [email protected]
Subject: [R-390] Re: UPS is Garbage
I can relate to that - they are worse than garbage. I had a restored R-390A
shipped to me via UPS. Extra money was paid for special handling to keep it
off the conveyors. They paid no attention, flung it off the conveyor and,
according to the restorer, did at least $300.00 damage to it. UPS came to
my house, examined the packaging, said that it had been packed OK, and
admitted full responsibility. They agreed to send it back to the restorer,
who does a lot of business with UPS, and pay for the repair plus shipping
both ways. But the restorer would not take it back unless I paid him for
the repairs up front. He said that UPS would never give him his money based
on past experience with them, and that he just flat didn't want to fool with
the radio anymore. So, UPS said how about them just reimbursing me for the
$300.00 damage and me keep the radio as is. I said OK, and the restorer
also said that was a good idea. After a year of corresponding with them
trying to get my money, and being told continuously that they were still
working on it, I contacted UPS headquarters to complain. I was told that
the restorer had long before agreed to settle the claim for one half the
estimated damages, so they had paid him. UPS had been just stringing me
along with no intentions of making good on the claim.
Bill K.
--- StripMime Report -- processed MIME parts ---
multipart/alternative
text/plain (text body -- kept)
text/html
The reason this message is shown is because the post was in HTML
or had an attachment. Attachments are not allowed.
Please post in Plain-Text only.---
_______________________________________________
R-390 mailing list
[email protected]
http://mailman.qth.net/mailman/listinfo/r-390