[Icom] Icom parts support

Wed, 11 Jun 2003 07:30:52 +0800

As an overseas enquiry from Hong Kong, ICOM America gave me their reply =
within 24 hours.

73

Johnny VR2XMC
  ----- Original Message -----=20
  From: wjdiamond=20
  To: [email protected]=20
  Sent: Wednesday, June 11, 2003 7:17 AM
  Subject: RE: [Icom] Icom parts support

  My .02 worth. Icom parts and service is far and above the other ones.
  Especially Kantwork.

          William J. Diamond (Bill)
          Rogers, Arkansas USA
          [email protected]

          Ham Radio Operator WR=D8T

   Please Visit My Icom Radio Page At

   http://pages.sbcglobal.net/wjdiamond/index.html

  -----Original Message-----
  From: [email protected] [mailto:[email protected]]On
  Behalf Of W8OKN
  Sent: Tuesday, June 10, 2003 6:11 PM
  To: [email protected]
  Subject: Re: [Icom] Icom parts support

  I am not too sure I'd give up on Icom.  Nearly all companies have this =
kind
  of service these days.  My experience with some areas of the world is =
that
  our service in the U.S. is rather good, comparatively.

  W8OKN

  ----- Original Message -----
  From: "Paul Playford" <[email protected]>
  To: <[email protected]>
  Sent: Tuesday, June 10, 2003 7:00 PM
  Subject: [Icom] Icom parts support

  As much as I like my PROII, I can no longer recommend Icom radios to
  anyone.

  June 5th I called Icom parts and after 5 minutes on hold I gave up.  =
The
  recording that reminded me that my call was important also gave an =
email
  address so I emailed my parts order.

  No acknowledgment received by June 10th so I called again.  After =
another
  10
  minutes on hold I finally found a real people to talk to.

  Part of the order had been shipped on the 6th and the rest of the =
order
  will
  be shipped today.  It sure would be nice if Icom management was not so
  secretive.

  But in the meantime, I spent 15 minutes listening to their stupid =
recording
  that kept reminding me that "YOUR CALL IS IMPORTANT".

  It appears to me that Icom management no longer cares about existing
  customers.  Fire a few more low paid people that do nothing but answer
  customers telephone inquiries so they can give themselves another fat
  raise.

  To add insult to injury, I ordered a part for a Kenwood TS-940S on =
line
  (from Pacific Coast Parts).  15 minutes later I received an =
acknowledgement
  that the order had been shipped.  That's what I call service.

  Would you believe that I am not a happy Icom owner?

  de Paul, W8AEF

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  Your Moderator: Dick Flanagan W6OLD, [email protected]
  Icom Users Net: Sundays, 1700Z, 14.315 MHz
  Icom FAQ: http://www.qsl.net/icom/

  ----
  Your Moderator: Dick Flanagan W6OLD, [email protected]
  Icom Users Net: Sundays, 1700Z, 14.315 MHz
  Icom FAQ: http://www.qsl.net/icom/

  ----
  Your Moderator: Dick Flanagan W6OLD, [email protected]
  Icom Users Net: Sundays, 1700Z, 14.315 MHz
  Icom FAQ: http://www.qsl.net/icom/

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