[Icom] Icom parts support

Tue, 10 Jun 2003 18:17:37 -0500

My .02 worth. Icom parts and service is far and above the other ones.
Especially Kantwork.

        William J. Diamond (Bill)
        Rogers, Arkansas USA
        [email protected]

        Ham Radio Operator WR�T

 Please Visit My Icom Radio Page At

 http://pages.sbcglobal.net/wjdiamond/index.html

-----Original Message-----
From: [email protected] [mailto:[email protected]]On
Behalf Of W8OKN
Sent: Tuesday, June 10, 2003 6:11 PM
To: [email protected]
Subject: Re: [Icom] Icom parts support

I am not too sure I'd give up on Icom.  Nearly all companies have this kind
of service these days.  My experience with some areas of the world is that
our service in the U.S. is rather good, comparatively.

W8OKN

----- Original Message -----
From: "Paul Playford" <[email protected]>
To: <[email protected]>
Sent: Tuesday, June 10, 2003 7:00 PM
Subject: [Icom] Icom parts support

As much as I like my PROII, I can no longer recommend Icom radios to
anyone.

June 5th I called Icom parts and after 5 minutes on hold I gave up.  The
recording that reminded me that my call was important also gave an email
address so I emailed my parts order.

No acknowledgment received by June 10th so I called again.  After another
10
minutes on hold I finally found a real people to talk to.

Part of the order had been shipped on the 6th and the rest of the order
will
be shipped today.  It sure would be nice if Icom management was not so
secretive.

But in the meantime, I spent 15 minutes listening to their stupid recording
that kept reminding me that "YOUR CALL IS IMPORTANT".

It appears to me that Icom management no longer cares about existing
customers.  Fire a few more low paid people that do nothing but answer
customers telephone inquiries so they can give themselves another fat
raise.

To add insult to injury, I ordered a part for a Kenwood TS-940S on line
(from Pacific Coast Parts).  15 minutes later I received an acknowledgement
that the order had been shipped.  That's what I call service.

Would you believe that I am not a happy Icom owner?

de Paul, W8AEF

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Your Moderator: Dick Flanagan W6OLD, [email protected]
Icom Users Net: Sundays, 1700Z, 14.315 MHz
Icom FAQ: http://www.qsl.net/icom/

----
Your Moderator: Dick Flanagan W6OLD, [email protected]
Icom Users Net: Sundays, 1700Z, 14.315 MHz
Icom FAQ: http://www.qsl.net/icom/