[Icom] happy ending to the texas tower customer non-service

[paul]

hi steve   746pro..  you are not going to believe this one...  someone at
the factory forgot to tighten the nut that locked the main vfo dial in
place..  it was flopping around like a fish out of water..  2 weeks old from
texas tower..  they told me  "ship it to icom..  its yours now..  not our
problem"
 their customer service reps  practice bending over while they tell their
"FORMER CUSTOMERS"  "to pucker up"  73  paul

----- Original Message -----
From: "Steve Jones" <nx1g@rev.net>
To: <icom@mailman.qth.net>
Sent: Monday, March 25, 2002 10:14 PM
Subject: Re: [Icom] happy ending to the texas tower customer non-service


> Paul what was wrong with your Pro or was it the 746Pro??? I would be
> interested to find out. I am sorry to hear you are having so much trouble
> but I can't blame you for how you feel. 73, Steve, NX1G
>
> ----- Original Message -----
> From: "paul" <mglassman@cinci.rr.com>
> To: <icom@mailman.qth.net>
> Sent: Monday, March 25, 2002 10:01 PM
> Subject: [Icom] happy ending to the texas tower customer non-service
>
>
> > good news and bad news..  i found an icom service center in my area..
for
> my
> > 3 week old $1800 radio that texas tower said they would not stand
> behind...
> > however they were icom avionics service.  i phoned them  and they said
> > "bring it in"  they turned it around in 90 minutes and i was on my way..
> > they even said that if they could not fix it ..  they would ups it to
icom
> > no charge to me..  they are interested in customer service..  fantastic
> > people...  now as for  texas tower and  the 3 week old $1800  "its yours
> now
> > dont get your nuts caught in the door on the way out"  attitude..  they
> blew
> > off the wrong person..  i am going to stand in front of their booth at
> > dayton  with a megaphone and announce for 3 days about their.. "give me
> your
> > money and f.... you policy"  paul
> >
> > ----
> > Your Moderator: Dick Flanagan W6OLD, icom-owner@mailman.qth.net
> > Icom FAQ: http://www.qsl.net/icom/
> >
>
> ----
> Your Moderator: Dick Flanagan W6OLD, icom-owner@mailman.qth.net
> Icom FAQ: http://www.qsl.net/icom/
>