[Icom] happy ending to the texas tower customer non-service

Mon, 25 Mar 2002 22:30:20 -0500

Yep, I have never been real impressed with Texas Towers. Attitude in selling
is bad enough so it does not surprise me that they act that way after the
sale. Did you pay via credit card. If so..I would refuse to pay for the
radio or at least part of it for the cost or trouble they put you through.
You can dispute part of the charge. Good gosh that is where my Pro II came
from. I hope mine is not bad....73, Steve, NX1G. By the way..you don't have
any coax switches for sale do ya. Thanks, Steve
----- Original Message -----
From: "paul" <[email protected]>
To: <[email protected]>
Sent: Monday, March 25, 2002 10:24 PM
Subject: Re: [Icom] happy ending to the texas tower customer non-service


> hi steve   746pro..  you are not going to believe this one...  someone at
> the factory forgot to tighten the nut that locked the main vfo dial in
> place..  it was flopping around like a fish out of water..  2 weeks old
from
> texas tower..  they told me  "ship it to icom..  its yours now..  not our
> problem"
>  their customer service reps  practice bending over while they tell their
> "FORMER CUSTOMERS"  "to pucker up"  73  paul
>
> ----- Original Message -----
> From: "Steve Jones" <[email protected]>
> To: <[email protected]>
> Sent: Monday, March 25, 2002 10:14 PM
> Subject: Re: [Icom] happy ending to the texas tower customer non-service
>
>
> > Paul what was wrong with your Pro or was it the 746Pro??? I would be
> > interested to find out. I am sorry to hear you are having so much
trouble
> > but I can't blame you for how you feel. 73, Steve, NX1G
> >
> > ----- Original Message -----
> > From: "paul" <[email protected]>
> > To: <[email protected]>
> > Sent: Monday, March 25, 2002 10:01 PM
> > Subject: [Icom] happy ending to the texas tower customer non-service
> >
> >
> > > good news and bad news..  i found an icom service center in my area..
> for
> > my
> > > 3 week old $1800 radio that texas tower said they would not stand
> > behind...
> > > however they were icom avionics service.  i phoned them  and they said
> > > "bring it in"  they turned it around in 90 minutes and i was on my
way..
> > > they even said that if they could not fix it ..  they would ups it to
> icom
> > > no charge to me..  they are interested in customer service..
fantastic
> > > people...  now as for  texas tower and  the 3 week old $1800  "its
yours
> > now
> > > dont get your nuts caught in the door on the way out"  attitude..
they
> > blew
> > > off the wrong person..  i am going to stand in front of their booth at
> > > dayton  with a megaphone and announce for 3 days about their.. "give
me
> > your
> > > money and f.... you policy"  paul
> > >
> > > ----
> > > Your Moderator: Dick Flanagan W6OLD, [email protected]
> > > Icom FAQ: http://www.qsl.net/icom/
> > >
> >
> > ----
> > Your Moderator: Dick Flanagan W6OLD, [email protected]
> > Icom FAQ: http://www.qsl.net/icom/
> >
>
> ----
> Your Moderator: Dick Flanagan W6OLD, [email protected]
> Icom FAQ: http://www.qsl.net/icom/
>