[HomeBrew] Sad Experience with McMaster-Carr

[mlmccauley]

>
>
> I agree, however, having spent many years at a distributor type 
> company, keep in mind the fellow you spoke with may have just been a 
> jerk, and it may not reflect the overall attitude of the company so 
> try some honey first with the President, explain your shipping request 
> was not honored. These companys get specific shipping requests daily, 
> ship partial, ship complete, some items red and the others ground so 
> this should not have been an issue. Ask that the shipping charges be 
> refunded, THEN if no action take the gloves off.
> Tim
> _______________________________________________


I agree with Tim. As I said in my off-list reply, I've done biz with M-C 
for some time. I have found them to be a good outfit. And what few 
problems I have had have been resolved quickly and fairly.

Going to the supervisor of the guy who blew you off is, as Tim said, the 
best initial step. However, I stand by my statement that if you aren't 
treated fairly and with respect at that point, I'd lay into them with 
both barrels.

I didn't mean to rant about this situation, but deals like this are a 
real hot button for me. I am self employed as a industrial electronics 
systems integrator. I try my best to treat all my customers and vendors 
fairly and with respect. But in the last 10 years or so I have seen 
vendor relations take a very bad turn. The bigger the outfit, the bigger 
the give-a-sh_t attitude they have. What those people forget is that #1 
*we* pay their salaries, and #2 *our* dollars made them big, dollars 
given to them (hopefully) in return for quality goods and decent service.

Stepping down off the soapbox now...       ;<)

Hope all have an enjoyable Holiday season and a fun and safe New Year.

Mike