[HomeBrew] Sad Experience with McMaster-Carr

[Tim Hynde]

mlmccauley wrote:

>
> Atlanta is M-C headquarters. Call up customer service and ask for the 
> name and postal address of the CEO. If they don't want to come across, 
> and try to shuffle you to some "customer service representative", 
> casually mention that "you guess you'll have to call the SEC and get 
> it from them". Boy, does that get results! No public corporation in 
> the US *even* wants to get a call from a Securities and Exchange 
> Commission investigator wanting to know why they are refusing to give 
> out what is *by law* public information.
>
> Don't give up! That's exactly what they are counting on you doing! 


I agree, however, having spent many years at a distributor type company, 
keep in mind the fellow you spoke with may have just been a jerk, and it 
may not reflect the overall attitude of the company so try some honey 
first with the President, explain your shipping request was not honored. 
These companys get specific shipping requests daily, ship partial, ship 
complete, some items red and the others ground so this should not have 
been an issue. Ask that the shipping charges be refunded, THEN if no 
action take the gloves off. 

Tim