[Heathkit] Shipping problems

Thu, 22 Jan 2004 10:22:43 -0800

You haven't read the fine print. The shipper is not responsible for 
anything even if you have the item insured. It is only out of their 
generosity that you can collect anything in the case that they clearly 
damaged it (like a forklift tine through the middle of the carton). With 
UPS, the receiver has no way to claim anything as he has no contractual 
relationship with UPS for the item and it is entirely up to the shipper 
to resolve the claim with UPS. As the shipper is paid and happy what is 
in it for him to process a claim.

It's a rough life out there, and then you die...

WBob

George R. Griesbach wrote:
> 
> The shipping subject comes up rather regularly on the various reflectors,
> with many opinions expressed of how to solve it. I guess the most
> distressing subject to me is when the buyer thinks that somehow the seller
> should not get paid for the item through some escrow service or voiding a
> credit card payment, and then thinks the seller has a further obligation to
> make things "right"
> The seller is out everything then, with no resources to make it right. The
> shipping company accepted the freight "as-packed" from the seller, who paid
> them to transport it safely to the agreed destination. The fact that freight
> gets lost, damaged or pilfered is a regular part of the transportation
> business, and claims are a normal part of that business.
> If the buyer accepts damaged freight and then will not make a claim for
> damage, and then tries not to pay for item, what is the seller to do?
> Insofar as ebay goes, they have been no help to myself or others in the
> past. They have refused to codify sales terms used by sellers, such as
> "AS-IS" , without warrantee ,etc, yet they use those same terms in your
> sales agreement with them. However, they do advise the prospective buyer to
> ask questions about the condition of the item that are important to them
> before the end of the auction.  I think that if that were done there would
> be less disappointment on the buyers part when the item finally arrives.
> Thank You
> George R. Griesbach W5GRG
> 505 River Oaks Rd.
> Comfort, Texas 78013
> [email protected]
> http://www.comforttexas.net/w5grg
> 
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