[Heathkit] SHIPPING DAMAGE

Wed, 21 Jan 2004 22:05:58 -0800

I have never failed to collect a reasonable amount of money from UPS. 
The ALWAYS deny the claim but I have always been able to convince them 
of the error of their ways with a single phone call. What bothere me is 
that for a total claim (for the full amount) they keep the remains. I 
wonder what they do with them and how do I get on that list??

WBob

[email protected] wrote:

> Hi everyone.
> 
> I have specified how I wanted an item packed and shipped many times both by 
> email and even in a phone call.  I was always told something to the effect of 
> "don't worrk, I know how to pack this stuff."  I don't need to tell you what 
> finally arrived and the shape it was in.
> 
> There are a couple of ways around this.  The very best, although expensive 
> way is to use the infamous auction site's escrow payment system.  You send your 
> payment to them and they don't release it until you receive the goods. If 
> there is a problem, they iron things out.  The other way is via credit card. Not 
> as good, but certainly cheaper than escrow.
> 
> Don't think that insurance will cover the loss. UPS is famous for claiming 
> improper packing as an excuse to avoid damage claims.  They have even done this 
> in several instances where the shipper took the item to the UPS terminal and 
> paid to have their people box it and foam it in place. Damage occured and they 
> denied the claim due to improper packing.  Their method is to continue to deny 
> the claim, hoping you will eventually tire and go away.  Unfortunately, this 
> is what happens much of the time because folks don't have time to fight it.  
> If you take it to small claims court with plenty of evidence, you can usually 
> win a judgement against them and they will pay. Takes time, effort and a bit of 
> money, but is sure feels good to win against the big guys.  The really bad 
> thing is that when a once fine piece of vintage gear gets smashed, no amount of 
> money will cure the anguish.
> 
> 73, 
> 
> John,  W4AWM
> 
> 
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