[Heathkit] SHIPPING DAMAGE

[W4AWM@aol.com]

Hi everyone.

I have specified how I wanted an item packed and shipped many times both by 
email and even in a phone call.  I was always told something to the effect of 
"don't worrk, I know how to pack this stuff."  I don't need to tell you what 
finally arrived and the shape it was in.

There are a couple of ways around this.  The very best, although expensive 
way is to use the infamous auction site's escrow payment system.  You send your 
payment to them and they don't release it until you receive the goods. If 
there is a problem, they iron things out.  The other way is via credit card. Not 
as good, but certainly cheaper than escrow.

Don't think that insurance will cover the loss. UPS is famous for claiming 
improper packing as an excuse to avoid damage claims.  They have even done this 
in several instances where the shipper took the item to the UPS terminal and 
paid to have their people box it and foam it in place. Damage occured and they 
denied the claim due to improper packing.  Their method is to continue to deny 
the claim, hoping you will eventually tire and go away.  Unfortunately, this 
is what happens much of the time because folks don't have time to fight it.  
If you take it to small claims court with plenty of evidence, you can usually 
win a judgement against them and they will pay. Takes time, effort and a bit of 
money, but is sure feels good to win against the big guys.  The really bad 
thing is that when a once fine piece of vintage gear gets smashed, no amount of 
money will cure the anguish.

73, 

John,  W4AWM


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