[Heathkit] SHIPPING DAMAGE

[David]

Effective December 1, 2003, UPS and USPS no longer pay
claims for anything other than LOSS.  This is according to
a sign posted at my local UPS Store, so maybe it's not exactly
true.  But it's an 'official' sign with UPS and USPS official logos
printed on it.....

My policy?  NEVER buy something on Ebay with a one sentence
description and ONE photo without asking LOTS of questions
first!


----- Original Message -----
From: "WolfBob" <wolfbob@csnsys.com>
To: <W4AWM@aol.com>
Cc: <wa3gin@erols.com>; <heathkit@mailman.qth.net>
Sent: Wednesday, January 21, 2004 10:05 PM
Subject: Re: [Heathkit] SHIPPING DAMAGE


> I have never failed to collect a reasonable amount of money from UPS.
> The ALWAYS deny the claim but I have always been able to convince them
> of the error of their ways with a single phone call. What bothere me is
> that for a total claim (for the full amount) they keep the remains. I
> wonder what they do with them and how do I get on that list??
>
> WBob
>
> W4AWM@aol.com wrote:
>
> > Hi everyone.
> >
> > I have specified how I wanted an item packed and shipped many times both
by
> > email and even in a phone call.  I was always told something to the
effect of
> > "don't worrk, I know how to pack this stuff."  I don't need to tell you
what
> > finally arrived and the shape it was in.
> >
> > There are a couple of ways around this.  The very best, although
expensive
> > way is to use the infamous auction site's escrow payment system.  You
send your
> > payment to them and they don't release it until you receive the goods.
If
> > there is a problem, they iron things out.  The other way is via credit
card. Not
> > as good, but certainly cheaper than escrow.
> >
> > Don't think that insurance will cover the loss. UPS is famous for
claiming
> > improper packing as an excuse to avoid damage claims.  They have even
done this
> > in several instances where the shipper took the item to the UPS terminal
and
> > paid to have their people box it and foam it in place. Damage occured
and they
> > denied the claim due to improper packing.  Their method is to continue
to deny
> > the claim, hoping you will eventually tire and go away.  Unfortunately,
this
> > is what happens much of the time because folks don't have time to fight
it.
> > If you take it to small claims court with plenty of evidence, you can
usually
> > win a judgement against them and they will pay. Takes time, effort and a
bit of
> > money, but is sure feels good to win against the big guys.  The really
bad
> > thing is that when a once fine piece of vintage gear gets smashed, no
amount of
> > money will cure the anguish.
> >
> > 73,
> >
> > John,  W4AWM
> >
> >
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