[Ham-Computers] Help needed

[Philip (KO6BB)]

Hi,
I have a similar problem here.  I use an HP LaserJet 1012 on my Desktop (a 
P4 running XP Pro) and it works just fine.  The printer will NOT work on 
either of our new laptops running Vista Home Premium (one a is 32bit, the 
other 64 bit).  On the 32 bit the "install runs "almost to completion, 
loading all the drivers etc, then rolls back and you see it uninstalling all 
the files.  My wife's 64 bit machine doesn't even try (I expected that).

I went to the HP site to see if they had new drivers/software for the 1012, 
it just says "Vista not supported", basically telling me to buy a new 
printer.  I REALLY like the 1012 LaserJet, it was economical to buy and is 
VERY economical to print with (back only).  But if this is the way that HP 
is going to treat their customers it's probably the last HP product I'll 
ever buy.

73 de Phil,  KO6BB
http://ko6bb1.multiply.com/ (My OTR Blog)
http://www.qsl.net/ko6bb/   (Web Page)

DX begins at the noise floor!
RADIO/Antennas: Yaesu FT-2000, Two Modified Mini-whips.
Homebrewed 6Hz Filter, Modified MFJ-1040C Pre-Amplifier.
Merced, Central California, 37.3N 120.48W  CM97sh

----- Original Message ----- 
From: "WØQFC" <erastber at tampabay.rr.com>
To: "Computers (or other) used for amateur radio, communications,or 
experimenting" <ham-computers at mailman.qth.net>
Sent: Saturday, April 18, 2009 3:19 PM
Subject: [Ham-Computers] Help needed


Yesterday, I spent a very frustrating two and a half hours on the phone with
HP tech support, trying to solve a problem with a HP computer (DX2250) and
two HP printers (6310 AIO and F4250).
The problem is that the printers will NOT work with the computer. They are
connected with a USB cable.
The printer software will install ok except when it comes to the point of
seeing the printer(s).
When the software ("Solution Center") is started it says that no HP devices
are installed and it closes. However, I can print a email, Word Doc, etc.,
copy a doc using the button on the printer and scan a doc using Windows
Camera and Scanner Wizard.
The printer is shown in the Printers and Faxes folder and I can print a test
page.

I have tried several known to be good USB cables.
I have deleted all of the USB ports and let Windows re-install them.
I have uninstalled and re-installed the software at least six times.
I downloaded the software from the HP web site and used that instead of the
CD.
The software and printers will work just fine on three other HP computers ~
it just will not work on the DX2250 machine.

The bottom line from HP support was "Buy a new computer!"

Anyone out there have any ideas????

Gene, WØQFC

Stuff for sale: www.w0qfc.shutterfly.com
Web site: www.w0qfc.com

AF&AM #91 Lafayette CO