[Ham-Computers] E-mail attachment problems.

[Ron Youvan]

> She clicks the paper clip, ...

> She clicks on the attachment to open it.

> A box appears in the center of her screen entitled "Mail Attachment" and it
> asks if she wants to open it or cancel.  There is a line "Always ask before
> opening this type of file" which has a checkbox next to it, the box is
> checked.

> She clicks "open".  Another box appears called "Identity Login"  It has her
> earthlink user name and the password area is blank.

> She enters her password for her earthlink account and clicks "OK"

   If she has downloaded the mail to her computer why would she need to
enter her earthlink pass word, that makes no sense.  Sounds like here
mail client is mis-configured.  Is she using WEB mail and not telling you?

> Another box appears over the "Identity Login" box, this one is called
> "Password Error" with a message of "The password you typed is incorrect".
> The only choice with this box is "OK".

> She forwards the forwarded e-mail with attachment to me, I click on it, it
> opens.

   Which proves the file isn't password protected.

> Any idea why she is unable to open attachments?

   Has she tried to save the file to "her" directory
then open it there?
-- 
     from Ron in Florida, in the heart of oppressive property TAXES
                   (It's not the millage, it's the valuation!)