[Elecraft] communications on KX2 Mic's (MH3)

David Gilbert ab7echo at gmail.com
Sat Oct 8 14:40:39 EDT 2022 

Wow.



On 10/8/2022 11:35 AM, Rick NK7I wrote:
> You're whining, nothing more.  It's unbecoming.
>
> Pay attention to the lists; or not at your own risk.
>
> Rick nk7i
>
>
> On 10/8/2022 11:22 AM, David Gilbert wrote:
>>
>> That's ridiculous.  Any company that had your attitude would be out 
>> of business.  No way should anyone have to keep track of emails on a 
>> listserver to know where their order stands.  I can't even believe 
>> you would think it so.
>>
>> Wayne has plenty of time to post regular updates on his personal ham 
>> radio operations, but not enough to make sure his customers have 
>> someone sending them regular updates on orders they have paid for 
>> months earlier?  This isn't about supply chain problems.  This is 
>> about Elecraft's basic responsibility to keep paid customers 
>> informed.  "Personal hand holding" is what Elecraft used to be known 
>> for, and it's no longer valid for them to blame the lack of it on 
>> fires and supply chain issues.
>>
>> Several years ago out of pure curiosity I did a survey of over 2,000 
>> more or less randomly chosen reviews on eHam.  Almost ALL of the 
>> ratings of 1 of 2 (out of 5) were for poor responsiveness and 
>> customer service.  Not product features, not product cost, and not 
>> reliability ... but for bad communication and apparent lack of care.
>>
>> Dave  AB7E
>>
>> owner of a K1, K3, and KX2
>>
>>
>> On 10/8/2022 8:54 AM, Rick NK7I wrote:
>>> This is well beyond tiresome now.
>>>
>>> They HAVE stated the situation via email, to the group(s) recently.  
>>> Lack of attention by the reader/s is NOT their fault. They won't 
>>> take the time for personal hand holding, that time is better spent 
>>> assembling and shipping what product they can move.
>>>
>>> They can't sell what they can't get.  The last order THEY got was 
>>> sub-standard, sent back to await a new shipment (a few weeks ago).
>>>
>>> ALL shipments of ANY type have been tediously slow, worldwide. A 
>>> month setback creates a year of backlog; the entire world was shut 
>>> down for over 2 YEARS.  It will take a decade or more to get back on 
>>> track as we know it.  Normal doesn't exist anymore.
>>>
>>> If you NEED a mic, get another until the one you want (and ordered 
>>> and paid for) is eventually available.
>>>
>>> The rest, is noise and whining, showing complete lack of 
>>> understanding and patience.  Let's END this thread.
>>>
>>>
>>> 73,
>>> Rick nk7i
>>>
>>>
>>> On 10/8/2022 8:22 AM, Mike Smith VE9AA wrote:
>>>> Dave/AB7E seems to understand the point 100% correctly and a lot of 
>>>> you are
>>>> twisting my (and others) words.
>>>>
>>>>
>>>> The point is not that I don't have a microphone or that I couldn't 
>>>> cobble
>>>> together a connector for from another brand of mic.
>>>>
>>>> I could even (I suppose) find an alternate on Amazon or somewhere 
>>>> (should I
>>>> have to buy another mic?)
>>>>
>>>>
>>>> The point is, almost a year ago I purchased a KX2-shack-in-a-box 
>>>> kit and it
>>>> came without a mic (it was purchased and paid for as part of that 
>>>> kit) and I
>>>> had to inform Elecraft once it arrived that I was shorted a mic.) 
>>>> Nothing in
>>>> the paperwork nor any communication before it arrived stated it 
>>>> would be
>>>> arriving w/o a MH3 mic, so this was a surprise.
>>>>
>>>>    I even have an email from Wayne from January 10th,2022 that 
>>>> states (in
>>>> part) ".We should have MH3s back in stock in several weeks. Will that
>>>> suffice?..."
>>>>
>>>>
>>>> It's a long way from early December 2021 when I finally was 
>>>> invoiced (after
>>>> I submitted my purchase request in October or November) 2021 and 
>>>> finally
>>>> paid for my KX2 shack-in-a-box kit (which I love by the way_) (or 
>>>> even Jan
>>>> 10th, 2021_)
>>>>
>>>>
>>>> All I am saying is..there has been zero communication like "we know 
>>>> we owe
>>>> you a microphone and when we get them you'll be on the top of the 
>>>> list when
>>>> we get them.) ZERO.
>>>>
>>>>
>>>> All I have is a couple (now very old) emails from Wayne from early 
>>>> January
>>>> that "it must have be an oversight" (which I accept; Hey - nobody's 
>>>> or any
>>>> company is perfect) I get it.
>>>>
>>>>
>>>> I accept the oversight.  I accept the backorder.  I check the 
>>>> Elecraft site
>>>> for shipping status.  I know they don't have them. I deal with 
>>>> electronic
>>>> parts and service over 11,000 devices as part of my everyday job.  I
>>>> communicate with my "customers"
>>>>
>>>>
>>>> Do I know that THEY know I am owed one?  Well, not really. I have 
>>>> (now old)
>>>> emails from January from Wayne-that's it.  I know he has much 
>>>> bigger fish to
>>>> fry than some mic for a New Brunswicker on the other side of the 
>>>> continent.
>>>>
>>>> I know it won't be Wayne that (hopefully) eventually boxes up and 
>>>> ships me a
>>>> mic. It's whoever keeps track of old, long since departed orders.
>>>>
>>>>
>>>> If I am going to wait nearly a year (or maybe more), it might've 
>>>> been nice
>>>> to get an email every 4-5 months from a
>>>> shipping/receiving/purchasing/billing dept staff member saying "we 
>>>> haven't
>>>> forgot about you".
>>>>
>>>>
>>>> As of now, myself and all others that I've been in touch with(on this
>>>> particular issue), have rec'd nothing. We don't know if:
>>>>
>>>> The person boxing up the KX2 kits didn't know there was supposed to 
>>>> be a mic
>>>> included
>>>>
>>>> or
>>>>
>>>> They boxed up the kits anyways to get 95% of the product out the 
>>>> door to
>>>> waiting customers
>>>>
>>>> or
>>>>
>>>> Even if they have record of the folks who have complete kits vs 
>>>> kits missing
>>>> mics.
>>>>
>>>> or
>>>>
>>>> Something else.
>>>>
>>>>
>>>> We just don't know.
>>>>
>>>>
>>>> Communications have been non existent from the shipping dept (ever) 
>>>> and none
>>>> since Jan 10th . 2021 (from Wayne himself, who seems quite 
>>>> knowledgeable and
>>>> friendly btw)
>>>>
>>>>
>>>> Sincerely,
>>>>
>>>>
>>>> Mike VE9AA
>>>>
>>>> Oh, and lest anyone think I am mad. No , I am not mad. Overall I am 
>>>> very
>>>> happy with my $10k+ worth of Elecraft products.
>>>>
>>>> It just doesn't give me a warm fuzzy feeling to maybe order a K4HD 
>>>> (or two
>>>> for SO2R) when the time comes.
>>>>
>>>> ==============
>>>>
>>>> That isn't the point at all, it isn't what I said, and you know 
>>>> it.   I
>>>> simply believe that the folks who have paid for stuff many months 
>>>> ago should
>>>> be kept regularly informed ... directly, not via word of mouth. 
>>>> It's not
>>>> expensive for Elecraft to do so.  They just have to care a bit 
>>>> more.  They
>>>> know exactly what the status of everything is at any point in time.
>>>>
>>>>
>>>> Dave   AB7E
>>>>
>>>>
>>>>
>>>> On 10/7/2022 12:43 PM, Richard Hill wrote:
>>>>
>>>> I understood that ordered microphone parts were substandard when 
>>>> delivered
>>>> and new parts had to be sourced, delaying production.
>>>>
>>>>
>>>> Would you have preferred they delayed shipping the shack in a box 
>>>> until the
>>>> mics were available?
>>>>
>>>>
>>>> NU6T
>>>>
>>>>
>>>>
>>>> On Fri, Oct 7, 2022, 12:12 PM David Gilbert <ab7e... at gmail.com> wrote:
>>>>
>>>>
>>>>
>>>>      I believe his point includes the lack of any communication
>>>>
>>>>      updates. I've
>>>>
>>>>      suggested before that a single clerk could post regular updates
>>>>
>>>>      here on
>>>>
>>>>      any backorder situations.  Even if they just stated the same 
>>>> thing,
>>>>
>>>>      people would know where they stood instead of wondering if 
>>>> they had
>>>>
>>>>      simply been forgotten (as some folks actually have been).
>>>>
>>>>
>>>>      Other companies I've been associated with and have worked for
>>>>
>>>>      understand
>>>>
>>>>      this much better.
>>>>
>>>>
>>>>      Dave   AB7E
>>>>
>>>>
>>>> Mike, Coreen & Corey
>>>>
>>>> Keswick Ridge, NB
>>>>
>>
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> ______________________________________________________________
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