[Elecraft] communications on KX2 Mic's (MH3)

Rick NK7I rick.nk7i at gmail.com
Sat Oct 8 15:01:20 EDT 2022 

As a side reference....

I waited for the KAT500, patiently, for months.

I waited for the KPA500, patiently, for months.

I waited for the KPA1500, patiently, over a year (prepaid in full).

I waited for the K4D, patiently, 18 months (prepaid in full).

I didn't once ask for an update or cancel an order or ask for a refund, 
didn't once whine when it wasn't there yet and was happy when it showed up.

I wasn't happy with the delay, but understood the reasons BECAUSE of the 
lists.  They posted JUST as often as now, though not on every list at 
the same time.  I track most of the lists, to learn of the other 
products too, even if I don't have them because they are interesting 
products.

I was patient, you can be too.  It really is THAT simple. They've posted 
the delay causes and they can't ship what they don't have.  Unbecoming 
comments do not help anything and should be directed AT those responsible.

Rick nk7i



On 10/8/2022 11:40 AM, David Gilbert wrote:
>
> Wow.
>
>
>
> On 10/8/2022 11:35 AM, Rick NK7I wrote:
>> You're whining, nothing more.  It's unbecoming.
>>
>> Pay attention to the lists; or not at your own risk.
>>
>> Rick nk7i
>>
>>
>> On 10/8/2022 11:22 AM, David Gilbert wrote:
>>>
>>> That's ridiculous.  Any company that had your attitude would be out 
>>> of business.  No way should anyone have to keep track of emails on a 
>>> listserver to know where their order stands.  I can't even believe 
>>> you would think it so.
>>>
>>> Wayne has plenty of time to post regular updates on his personal ham 
>>> radio operations, but not enough to make sure his customers have 
>>> someone sending them regular updates on orders they have paid for 
>>> months earlier?  This isn't about supply chain problems.  This is 
>>> about Elecraft's basic responsibility to keep paid customers 
>>> informed.  "Personal hand holding" is what Elecraft used to be known 
>>> for, and it's no longer valid for them to blame the lack of it on 
>>> fires and supply chain issues.
>>>
>>> Several years ago out of pure curiosity I did a survey of over 2,000 
>>> more or less randomly chosen reviews on eHam.  Almost ALL of the 
>>> ratings of 1 of 2 (out of 5) were for poor responsiveness and 
>>> customer service.  Not product features, not product cost, and not 
>>> reliability ... but for bad communication and apparent lack of care.
>>>
>>> Dave  AB7E
>>>
>>> owner of a K1, K3, and KX2
>>>
>>>
>>> On 10/8/2022 8:54 AM, Rick NK7I wrote:
>>>> This is well beyond tiresome now.
>>>>
>>>> They HAVE stated the situation via email, to the group(s) 
>>>> recently.  Lack of attention by the reader/s is NOT their fault. 
>>>> They won't take the time for personal hand holding, that time is 
>>>> better spent assembling and shipping what product they can move.
>>>>
>>>> They can't sell what they can't get.  The last order THEY got was 
>>>> sub-standard, sent back to await a new shipment (a few weeks ago).
>>>>
>>>> ALL shipments of ANY type have been tediously slow, worldwide. A 
>>>> month setback creates a year of backlog; the entire world was shut 
>>>> down for over 2 YEARS.  It will take a decade or more to get back 
>>>> on track as we know it.  Normal doesn't exist anymore.
>>>>
>>>> If you NEED a mic, get another until the one you want (and ordered 
>>>> and paid for) is eventually available.
>>>>
>>>> The rest, is noise and whining, showing complete lack of 
>>>> understanding and patience.  Let's END this thread.
>>>>
>>>>
>>>> 73,
>>>> Rick nk7i
>>>>
>>>>
>>>> On 10/8/2022 8:22 AM, Mike Smith VE9AA wrote:
>>>>> Dave/AB7E seems to understand the point 100% correctly and a lot 
>>>>> of you are
>>>>> twisting my (and others) words.
>>>>>
>>>>>
>>>>> The point is not that I don't have a microphone or that I couldn't 
>>>>> cobble
>>>>> together a connector for from another brand of mic.
>>>>>
>>>>> I could even (I suppose) find an alternate on Amazon or somewhere 
>>>>> (should I
>>>>> have to buy another mic?)
>>>>>
>>>>>
>>>>> The point is, almost a year ago I purchased a KX2-shack-in-a-box 
>>>>> kit and it
>>>>> came without a mic (it was purchased and paid for as part of that 
>>>>> kit) and I
>>>>> had to inform Elecraft once it arrived that I was shorted a mic.) 
>>>>> Nothing in
>>>>> the paperwork nor any communication before it arrived stated it 
>>>>> would be
>>>>> arriving w/o a MH3 mic, so this was a surprise.
>>>>>
>>>>>    I even have an email from Wayne from January 10th,2022 that 
>>>>> states (in
>>>>> part) ".We should have MH3s back in stock in several weeks. Will that
>>>>> suffice?..."
>>>>>
>>>>>
>>>>> It's a long way from early December 2021 when I finally was 
>>>>> invoiced (after
>>>>> I submitted my purchase request in October or November) 2021 and 
>>>>> finally
>>>>> paid for my KX2 shack-in-a-box kit (which I love by the way_) (or 
>>>>> even Jan
>>>>> 10th, 2021_)
>>>>>
>>>>>
>>>>> All I am saying is..there has been zero communication like "we 
>>>>> know we owe
>>>>> you a microphone and when we get them you'll be on the top of the 
>>>>> list when
>>>>> we get them.) ZERO.
>>>>>
>>>>>
>>>>> All I have is a couple (now very old) emails from Wayne from early 
>>>>> January
>>>>> that "it must have be an oversight" (which I accept; Hey - 
>>>>> nobody's or any
>>>>> company is perfect) I get it.
>>>>>
>>>>>
>>>>> I accept the oversight.  I accept the backorder.  I check the 
>>>>> Elecraft site
>>>>> for shipping status.  I know they don't have them. I deal with 
>>>>> electronic
>>>>> parts and service over 11,000 devices as part of my everyday job.  I
>>>>> communicate with my "customers"
>>>>>
>>>>>
>>>>> Do I know that THEY know I am owed one?  Well, not really. I have 
>>>>> (now old)
>>>>> emails from January from Wayne-that's it.  I know he has much 
>>>>> bigger fish to
>>>>> fry than some mic for a New Brunswicker on the other side of the 
>>>>> continent.
>>>>>
>>>>> I know it won't be Wayne that (hopefully) eventually boxes up and 
>>>>> ships me a
>>>>> mic. It's whoever keeps track of old, long since departed orders.
>>>>>
>>>>>
>>>>> If I am going to wait nearly a year (or maybe more), it might've 
>>>>> been nice
>>>>> to get an email every 4-5 months from a
>>>>> shipping/receiving/purchasing/billing dept staff member saying "we 
>>>>> haven't
>>>>> forgot about you".
>>>>>
>>>>>
>>>>> As of now, myself and all others that I've been in touch with(on this
>>>>> particular issue), have rec'd nothing. We don't know if:
>>>>>
>>>>> The person boxing up the KX2 kits didn't know there was supposed 
>>>>> to be a mic
>>>>> included
>>>>>
>>>>> or
>>>>>
>>>>> They boxed up the kits anyways to get 95% of the product out the 
>>>>> door to
>>>>> waiting customers
>>>>>
>>>>> or
>>>>>
>>>>> Even if they have record of the folks who have complete kits vs 
>>>>> kits missing
>>>>> mics.
>>>>>
>>>>> or
>>>>>
>>>>> Something else.
>>>>>
>>>>>
>>>>> We just don't know.
>>>>>
>>>>>
>>>>> Communications have been non existent from the shipping dept 
>>>>> (ever) and none
>>>>> since Jan 10th . 2021 (from Wayne himself, who seems quite 
>>>>> knowledgeable and
>>>>> friendly btw)
>>>>>
>>>>>
>>>>> Sincerely,
>>>>>
>>>>>
>>>>> Mike VE9AA
>>>>>
>>>>> Oh, and lest anyone think I am mad. No , I am not mad. Overall I 
>>>>> am very
>>>>> happy with my $10k+ worth of Elecraft products.
>>>>>
>>>>> It just doesn't give me a warm fuzzy feeling to maybe order a K4HD 
>>>>> (or two
>>>>> for SO2R) when the time comes.
>>>>>
>>>>> ==============
>>>>>
>>>>> That isn't the point at all, it isn't what I said, and you know 
>>>>> it.   I
>>>>> simply believe that the folks who have paid for stuff many months 
>>>>> ago should
>>>>> be kept regularly informed ... directly, not via word of mouth. 
>>>>> It's not
>>>>> expensive for Elecraft to do so.  They just have to care a bit 
>>>>> more.  They
>>>>> know exactly what the status of everything is at any point in time.
>>>>>
>>>>>
>>>>> Dave   AB7E
>>>>>
>>>>>
>>>>>
>>>>> On 10/7/2022 12:43 PM, Richard Hill wrote:
>>>>>
>>>>> I understood that ordered microphone parts were substandard when 
>>>>> delivered
>>>>> and new parts had to be sourced, delaying production.
>>>>>
>>>>>
>>>>> Would you have preferred they delayed shipping the shack in a box 
>>>>> until the
>>>>> mics were available?
>>>>>
>>>>>
>>>>> NU6T
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Oct 7, 2022, 12:12 PM David Gilbert <ab7e... at gmail.com> 
>>>>> wrote:
>>>>>
>>>>>
>>>>>
>>>>>      I believe his point includes the lack of any communication
>>>>>
>>>>>      updates. I've
>>>>>
>>>>>      suggested before that a single clerk could post regular updates
>>>>>
>>>>>      here on
>>>>>
>>>>>      any backorder situations.  Even if they just stated the same 
>>>>> thing,
>>>>>
>>>>>      people would know where they stood instead of wondering if 
>>>>> they had
>>>>>
>>>>>      simply been forgotten (as some folks actually have been).
>>>>>
>>>>>
>>>>>      Other companies I've been associated with and have worked for
>>>>>
>>>>>      understand
>>>>>
>>>>>      this much better.
>>>>>
>>>>>
>>>>>      Dave   AB7E
>>>>>
>>>>>
>>>>> Mike, Coreen & Corey
>>>>>
>>>>> Keswick Ridge, NB
>>>>>
>>>
>>> ______________________________________________________________
>>> Elecraft mailing list
>>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>>> Help: http://mailman.qth.net/mmfaq.htm
>>> Post: mailto:Elecraft at mailman.qth.net
>>>
>>> This list hosted by: http://www.qsl.net
>>> Please help support this email list: http://www.qsl.net/donate.html
>>> Message delivered to rick.nk7i at gmail.com 
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:Elecraft at mailman.qth.net
>>
>> This list hosted by: http://www.qsl.net
>> Please help support this email list: http://www.qsl.net/donate.html
>> Message delivered to ab7echo at gmail.com 
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:Elecraft at mailman.qth.net
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to rick.nk7i at gmail.com

More information about the Elecraft mailing list