[Elecraft] communications on KX2 Mic's (MH3)

Sat Oct 8 14:35:10 EDT 2022

You're whining, nothing more.  It's unbecoming.

Pay attention to the lists; or not at your own risk.

Rick nk7i

On 10/8/2022 11:22 AM, David Gilbert wrote:
>
> That's ridiculous.  Any company that had your attitude would be out of 
> business.  No way should anyone have to keep track of emails on a 
> listserver to know where their order stands.  I can't even believe you 
> would think it so.
>
> Wayne has plenty of time to post regular updates on his personal ham 
> radio operations, but not enough to make sure his customers have 
> someone sending them regular updates on orders they have paid for 
> months earlier?  This isn't about supply chain problems.  This is 
> about Elecraft's basic responsibility to keep paid customers 
> informed.  "Personal hand holding" is what Elecraft used to be known 
> for, and it's no longer valid for them to blame the lack of it on 
> fires and supply chain issues.
>
> Several years ago out of pure curiosity I did a survey of over 2,000 
> more or less randomly chosen reviews on eHam.  Almost ALL of the 
> ratings of 1 of 2 (out of 5) were for poor responsiveness and customer 
> service.  Not product features, not product cost, and not reliability 
> ... but for bad communication and apparent lack of care.
>
> Dave  AB7E
>
> owner of a K1, K3, and KX2
>
>
> On 10/8/2022 8:54 AM, Rick NK7I wrote:
>> This is well beyond tiresome now.
>>
>> They HAVE stated the situation via email, to the group(s) recently.  
>> Lack of attention by the reader/s is NOT their fault. They won't take 
>> the time for personal hand holding, that time is better spent 
>> assembling and shipping what product they can move.
>>
>> They can't sell what they can't get.  The last order THEY got was 
>> sub-standard, sent back to await a new shipment (a few weeks ago).
>>
>> ALL shipments of ANY type have been tediously slow, worldwide. A 
>> month setback creates a year of backlog; the entire world was shut 
>> down for over 2 YEARS.  It will take a decade or more to get back on 
>> track as we know it.  Normal doesn't exist anymore.
>>
>> If you NEED a mic, get another until the one you want (and ordered 
>> and paid for) is eventually available.
>>
>> The rest, is noise and whining, showing complete lack of 
>> understanding and patience.  Let's END this thread.
>>
>>
>> 73,
>> Rick nk7i
>>
>>
>> On 10/8/2022 8:22 AM, Mike Smith VE9AA wrote:
>>> Dave/AB7E seems to understand the point 100% correctly and a lot of 
>>> you are
>>> twisting my (and others) words.
>>>
>>>
>>> The point is not that I don't have a microphone or that I couldn't 
>>> cobble
>>> together a connector for from another brand of mic.
>>>
>>> I could even (I suppose) find an alternate on Amazon or somewhere 
>>> (should I
>>> have to buy another mic?)
>>>
>>>
>>> The point is, almost a year ago I purchased a KX2-shack-in-a-box kit 
>>> and it
>>> came without a mic (it was purchased and paid for as part of that 
>>> kit) and I
>>> had to inform Elecraft once it arrived that I was shorted a mic.) 
>>> Nothing in
>>> the paperwork nor any communication before it arrived stated it 
>>> would be
>>> arriving w/o a MH3 mic, so this was a surprise.
>>>
>>>    I even have an email from Wayne from January 10th,2022 that 
>>> states (in
>>> part) ".We should have MH3s back in stock in several weeks. Will that
>>> suffice?..."
>>>
>>>
>>> It's a long way from early December 2021 when I finally was invoiced 
>>> (after
>>> I submitted my purchase request in October or November) 2021 and 
>>> finally
>>> paid for my KX2 shack-in-a-box kit (which I love by the way_) (or 
>>> even Jan
>>> 10th, 2021_)
>>>
>>>
>>> All I am saying is..there has been zero communication like "we know 
>>> we owe
>>> you a microphone and when we get them you'll be on the top of the 
>>> list when
>>> we get them.) ZERO.
>>>
>>>
>>> All I have is a couple (now very old) emails from Wayne from early 
>>> January
>>> that "it must have be an oversight" (which I accept; Hey - nobody's 
>>> or any
>>> company is perfect) I get it.
>>>
>>>
>>> I accept the oversight.  I accept the backorder.  I check the 
>>> Elecraft site
>>> for shipping status.  I know they don't have them. I deal with 
>>> electronic
>>> parts and service over 11,000 devices as part of my everyday job.  I
>>> communicate with my "customers"
>>>
>>>
>>> Do I know that THEY know I am owed one?  Well, not really.  I have 
>>> (now old)
>>> emails from January from Wayne-that's it.  I know he has much bigger 
>>> fish to
>>> fry than some mic for a New Brunswicker on the other side of the 
>>> continent.
>>>
>>> I know it won't be Wayne that (hopefully) eventually boxes up and 
>>> ships me a
>>> mic. It's whoever keeps track of old, long since departed orders.
>>>
>>>
>>> If I am going to wait nearly a year (or maybe more), it might've 
>>> been nice
>>> to get an email every 4-5 months from a
>>> shipping/receiving/purchasing/billing dept staff member saying "we 
>>> haven't
>>> forgot about you".
>>>
>>>
>>> As of now, myself and all others that I've been in touch with(on this
>>> particular issue), have rec'd nothing. We don't know if:
>>>
>>> The person boxing up the KX2 kits didn't know there was supposed to 
>>> be a mic
>>> included
>>>
>>> or
>>>
>>> They boxed up the kits anyways to get 95% of the product out the 
>>> door to
>>> waiting customers
>>>
>>> or
>>>
>>> Even if they have record of the folks who have complete kits vs kits 
>>> missing
>>> mics.
>>>
>>> or
>>>
>>> Something else.
>>>
>>>
>>> We just don't know.
>>>
>>>
>>> Communications have been non existent from the shipping dept (ever) 
>>> and none
>>> since Jan 10th . 2021 (from Wayne himself, who seems quite 
>>> knowledgeable and
>>> friendly btw)
>>>
>>>
>>> Sincerely,
>>>
>>>
>>> Mike VE9AA
>>>
>>> Oh, and lest anyone think I am mad. No , I am not mad. Overall I am 
>>> very
>>> happy with my $10k+ worth of Elecraft products.
>>>
>>> It just doesn't give me a warm fuzzy feeling to maybe order a K4HD 
>>> (or two
>>> for SO2R) when the time comes.
>>>
>>> ==============
>>>
>>> That isn't the point at all, it isn't what I said, and you know it.   I
>>> simply believe that the folks who have paid for stuff many months 
>>> ago should
>>> be kept regularly informed ... directly, not via word of mouth. It's 
>>> not
>>> expensive for Elecraft to do so.  They just have to care a bit 
>>> more.  They
>>> know exactly what the status of everything is at any point in time.
>>>
>>>
>>> Dave   AB7E
>>>
>>>
>>>
>>> On 10/7/2022 12:43 PM, Richard Hill wrote:
>>>
>>> I understood that ordered microphone parts were substandard when 
>>> delivered
>>> and new parts had to be sourced, delaying production.
>>>
>>>
>>> Would you have preferred they delayed shipping the shack in a box 
>>> until the
>>> mics were available?
>>>
>>>
>>> NU6T
>>>
>>>
>>>
>>> On Fri, Oct 7, 2022, 12:12 PM David Gilbert <ab7e... at gmail.com> wrote:
>>>
>>>
>>>
>>>      I believe his point includes the lack of any communication
>>>
>>>      updates. I've
>>>
>>>      suggested before that a single clerk could post regular updates
>>>
>>>      here on
>>>
>>>      any backorder situations.  Even if they just stated the same 
>>> thing,
>>>
>>>      people would know where they stood instead of wondering if they 
>>> had
>>>
>>>      simply been forgotten (as some folks actually have been).
>>>
>>>
>>>      Other companies I've been associated with and have worked for
>>>
>>>      understand
>>>
>>>      this much better.
>>>
>>>
>>>      Dave   AB7E
>>>
>>>
>>> Mike, Coreen & Corey
>>>
>>> Keswick Ridge, NB
>>>
>
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