[Elecraft] Suggestion re dealing with Xfinity and similar

[Ted Edwards W3TB]

This, and others that may come along, could become a terrific booklet and a
standard of procedure for all of us.

On Thu, Oct 21, 2021 at 1:11 PM Fred <k6dgwnv at gmail.com> wrote:

> That's worked for me twice in the last several years.  First answer will
> be "What?"  Just persist ... perhaps asking to speak to someone who
> knows what a Registered Agent for Service of Process is.  We had a
> problem in the ice maker of a new fridge, the warranty service company
> kept sending out a couple of early 20 somethings who spent all the time
> on the phone following instructions. When I finally called to ask for
> the RA, I said, "I would just look this up on your business license, but
> it expired 3 years ago and the Registered Agent may have changed."  10
> seconds later, I was conversing with the owner.  Friendly, even tone of
> voice ... really effective.
>
> 73,
>
> Fred["Skip"] K6DGW
> Sparks NV DM09dn
> Washoe County
>
> Phil Kane wrote on 10/20/2021 7:00 PM:
> > Eric --
> >
> > Before you do that, call their Customer Service desk and say - word
> > for word in a gentle tone - "Please tell me the name and address of
> > your Registered Agent for Service of Process".  When they finally
> > understand what you are asking, that usually strikes fear into any
> > corporate entity that they may face litigation, and then they start to
> > listen to you.
> >
> > As a communications attorney I have had to use that tactic for several
> > clients with success.  I would have loved to jump in to support you on
> > this case but I am on medical leave as  several folks here know
> > fighting serious cancer.  I can still answer questions as needed and
> > as my health situation allows.
> >
> > 73 de K2ASP - Phil Kane
> > ARRL Volunteer Counsel
>
>
>
> --
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-- 
73 de Ted Edwards, W3TB and GØPWW

and thinking about operating CW:
"Do today what others won't,
so you can do tomorrow what others can't."