[Elecraft] Suggestion re dealing with Xfinity and similar

[Fred]

That's worked for me twice in the last several years.  First answer will 
be "What?"  Just persist ... perhaps asking to speak to someone who 
knows what a Registered Agent for Service of Process is.  We had a 
problem in the ice maker of a new fridge, the warranty service company 
kept sending out a couple of early 20 somethings who spent all the time 
on the phone following instructions. When I finally called to ask for 
the RA, I said, "I would just look this up on your business license, but 
it expired 3 years ago and the Registered Agent may have changed."  10 
seconds later, I was conversing with the owner.  Friendly, even tone of 
voice ... really effective.

73,

Fred["Skip"] K6DGW
Sparks NV DM09dn
Washoe County

Phil Kane wrote on 10/20/2021 7:00 PM:
> Eric --
>
> Before you do that, call their Customer Service desk and say - word 
> for word in a gentle tone - "Please tell me the name and address of 
> your Registered Agent for Service of Process".  When they finally 
> understand what you are asking, that usually strikes fear into any 
> corporate entity that they may face litigation, and then they start to 
> listen to you.
>
> As a communications attorney I have had to use that tactic for several 
> clients with success.  I would have loved to jump in to support you on 
> this case but I am on medical leave as  several folks here know 
> fighting serious cancer.  I can still answer questions as needed and 
> as my health situation allows.
>
> 73 de K2ASP - Phil Kane
> ARRL Volunteer Counsel 



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