[Elecraft] [K3] Elecraft Support?

[Randy Lake]

You are not alone John. I can only imagine the position they must be in
with supply and employee issues. It does not excuse the lack of
communication.
I had an issue with my KIO3B. They did not have any replacement boards so I
was told to send in mine and they would repair. This was in January when I
sent it out. The only communication I have received has been their receipt
acknowledgement and I have reached out a few times.
Tough times !
Randy N1KWF

On Thu, Mar 25, 2021 at 3:36 PM John Reilly <reillyjf at comcast.net> wrote:

> Last December, I posted a message concerning whether Elecraft is still
> supporting the K3. My K3s developed a problem with its 100w amplifier.
> Wayne quickly responded and confirmed Elecraft still supports the K3
> 100%. A few days later, Doug from Customer Support contacted me.
>
> Doug told me they have a K3 amplifier replacement program: you send them
> your amp and $100, and they send you a refurb'ed amp, built to the
> latest specs. He advised to expect a little delay due to the amp
> technician coming down with Covid. I promptly sent them my amp.
>
> So, now they have had my amp (and $100) for three months, and I haven't
> heard a thing. I've requested status -- NOTHING!
>
> Definitely NOT the customer service I expect from Elecraft.
>    - John, N0TA
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-- 
Randy Lake N1KWF
73 Gunn Rd.
Keene,NH