[Elecraft] [K3] Elecraft Support?

[Rich]

I have given up on getting a response.

My issue was getting some attention and I was asked for some data, which 
I sent.

Then more data was requested and I sent that.

Then I never heard back.

Covid or No-Covid,  working from home or office,  Email works.

No excuse for lack of communications.   Even if the answer is we are too 
busy to help you.

I have given up and find it a waste of time to contact them again.

I will just move on to something else.

Rich

K3RWN

On 3/25/2021 20:44 PM, Randy Lake wrote:
> You are not alone John. I can only imagine the position they must be in
> with supply and employee issues. It does not excuse the lack of
> communication.
> I had an issue with my KIO3B. They did not have any replacement boards so I
> was told to send in mine and they would repair. This was in January when I
> sent it out. The only communication I have received has been their receipt
> acknowledgement and I have reached out a few times.
> Tough times !
> Randy N1KWF
>
> On Thu, Mar 25, 2021 at 3:36 PM John Reilly <reillyjf at comcast.net> wrote:
>
>> Last December, I posted a message concerning whether Elecraft is still
>> supporting the K3. My K3s developed a problem with its 100w amplifier.
>> Wayne quickly responded and confirmed Elecraft still supports the K3
>> 100%. A few days later, Doug from Customer Support contacted me.
>>
>> Doug told me they have a K3 amplifier replacement program: you send them
>> your amp and $100, and they send you a refurb'ed amp, built to the
>> latest specs. He advised to expect a little delay due to the amp
>> technician coming down with Covid. I promptly sent them my amp.
>>
>> So, now they have had my amp (and $100) for three months, and I haven't
>> heard a thing. I've requested status -- NOTHING!
>>
>> Definitely NOT the customer service I expect from Elecraft.
>>     - John, N0TA
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:Elecraft at mailman.qth.net
>>
>> This list hosted by: http://www.qsl.net
>> Please help support this email list: http://www.qsl.net/donate.html
>> Message delivered to randyn1kwf at gmail.com
>
>