[Elecraft] Elecraft Service

[Dave Cole]

Thanks!!!  They are far faster than I expected given the COVID19 mess.

73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources

On 6/3/20 5:23 AM, ockmrzr at gmail.com wrote:
> Time Line as follows:
> 
> Initial email contact: 4/17
> Received an RSA: 4/22
> Shipped to Elecraft: 4/23
> Received at Elecraft: 4/27
> Shipped from Elecraft: 5/26
> Received at N7TY QTH: 6/2
> 
> It took them a month to perform the necessary repairs and upgrades, not bad
> considering.  Also, the Amp was receive at UPS Yuma on 5/30, however UPS
> delayed the delivery until 6/2 due to a local backlog.
> 
> 73 de Bruce, N7TY
> Yuma, AZ
> www.qsl.net/n7ty
> 
> -----Original Message-----
> From: elecraft-bounces at mailman.qth.net <elecraft-bounces at mailman.qth.net> On
> Behalf Of Dave Cole
> Sent: June 3, 2020 04:30
> To: elecraft at mailman.qth.net
> Subject: Re: [Elecraft] Elecraft Service
> 
> Hi bruce,
> 
> It is interesting you mention this, I was just wondering how long the
> backlog was for repairs due to COVID issues...  What was your tuner time
> from sending it in, to getting it back?
> 
> 73, and thanks,
> Dave (NK7Z)
> https://www.nk7z.net
> ARRL Volunteer Examiner
> ARRL Technical Specialist
> ARRL Asst. Director, NW Division, Technical Resources
> 
> On 6/2/20 10:09 PM, ockmrzr at gmail.com wrote:
>> A few months back I won the ARRL Auction for a KPA1500.  It was my
>> understanding this was the one the League used to test for the QST
>> review on the amplifier.
>>
>>    
>>
>> It operated flawlessly for a few months, then I did something wrong
>> after doing some work to my Vertical and it stopped putting out full
> power.
>>
>>    
>>
>> After several emails back and forth with Elecraft Service the decision
>> was made to send in only the RF Deck, I did.  Because of the COVID,
>> things took a bit longer than normal, but in the end they got it fixed
>> and performed some upgrades.  I received it from UPS today,
>> reinstalled it and all is well.
>>
>>    
>>
>> What I wasn't expecting however is they warranted all the repairs.  I
>> had mentioned in my emails that this was the amp that the ARRL tested,
>> I am the "second owner" and they usually only honor warranties if sent
>> in by the original owner.
>>
>>    
>>
>> Thank you Elecraft for the outstanding service, keep up the good work!
>>
>>    
>>
>> 73 de Bruce, N7TY
>>
>> Yuma, AZ
>>
>> www.qsl.net/n7ty <http://www.qsl.net/n7ty>
>>
>>    
>>
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>>
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>> dave at nk7z.net
>>
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