[Elecraft] Elecraft Service

[ockmrzr at gmail.com]

Time Line as follows:

Initial email contact: 4/17
Received an RSA: 4/22
Shipped to Elecraft: 4/23
Received at Elecraft: 4/27
Shipped from Elecraft: 5/26
Received at N7TY QTH: 6/2

It took them a month to perform the necessary repairs and upgrades, not bad
considering.  Also, the Amp was receive at UPS Yuma on 5/30, however UPS
delayed the delivery until 6/2 due to a local backlog.

73 de Bruce, N7TY
Yuma, AZ
www.qsl.net/n7ty

-----Original Message-----
From: elecraft-bounces at mailman.qth.net <elecraft-bounces at mailman.qth.net> On
Behalf Of Dave Cole
Sent: June 3, 2020 04:30
To: elecraft at mailman.qth.net
Subject: Re: [Elecraft] Elecraft Service

Hi bruce,

It is interesting you mention this, I was just wondering how long the
backlog was for repairs due to COVID issues...  What was your tuner time
from sending it in, to getting it back?

73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources

On 6/2/20 10:09 PM, ockmrzr at gmail.com wrote:
> A few months back I won the ARRL Auction for a KPA1500.  It was my 
> understanding this was the one the League used to test for the QST 
> review on the amplifier.
> 
>   
> 
> It operated flawlessly for a few months, then I did something wrong 
> after doing some work to my Vertical and it stopped putting out full
power.
> 
>   
> 
> After several emails back and forth with Elecraft Service the decision 
> was made to send in only the RF Deck, I did.  Because of the COVID, 
> things took a bit longer than normal, but in the end they got it fixed 
> and performed some upgrades.  I received it from UPS today, 
> reinstalled it and all is well.
> 
>   
> 
> What I wasn't expecting however is they warranted all the repairs.  I 
> had mentioned in my emails that this was the amp that the ARRL tested, 
> I am the "second owner" and they usually only honor warranties if sent 
> in by the original owner.
> 
>   
> 
> Thank you Elecraft for the outstanding service, keep up the good work!
> 
>   
> 
> 73 de Bruce, N7TY
> 
> Yuma, AZ
> 
> www.qsl.net/n7ty <http://www.qsl.net/n7ty>
> 
>   
> 
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:Elecraft at mailman.qth.net
> 
> This list hosted by: http://www.qsl.net Please help support this email 
> list: http://www.qsl.net/donate.html Message delivered to 
> dave at nk7z.net
> 
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:Elecraft at mailman.qth.net

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html Message
delivered to ockmrzr at gmail.com