[Elecraft] To improve customer service

[Hank]

Don...
 My experience with Elecraft was similar to your PC repair experience.
My KX3 went in for the ATU/low voltage tuning bug (which was repaired out of warranty at no cost to me).  I guess it's not really a bug, but some component value variations (in particular a resistor) cause weirdness with the ATU when supply voltage falls below about 9.8v (for me).

They sent an email the day it arrived.
They sent an email when it went on the bench.
They sent an email telling it was fixed.
They sent an email when it was ready to ship.
They sent an email when it shipped.
 I guess they like me more maybe?  :-D
Hank
K4HYJ
K3S, P3, KX3

----- Original Message -----
From: Don Schroder (donanddeena at hotmail.com)
Date: 05/23/19 13:20
To: Elecraft Reflector (elecraft at mailman.qth.net)
Subject: [Elecraft] To improve customer service

A good morning to all!

I am sitting in my recliner, drinking a cup of java, and doing what I seem to do best, thinking,

I’m thinking; when I sent my computer into the Company for repairs (under warranty), the Company did something I had never experienced before. They “GAVE ME A WEEKLY UPDATE” every Friday by email or phone call, to tell me the status of my computer! Every week, I knew what was happening to my computer, (1) had they received it? (2) Were they working on it? (3) What have they found? (4 ) What problems have they encountered?  (5) Is it fixed? (6) Have they sent it back to me?

On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I was having.

On April 10th, (2 days later) Elecraft received my K2. I know this NOT because I was notified, but because I researched the tracking number.

On May 7th, (29 days later), Elecraft cashed my deposit check that was sent with the K2. I know this NOT because I was notified, but because I researched my banking statements.

On May 23rd, (today, 45 days later) I am beginning to think I may never see my K2 again!

I’m thinking; wouldn’t it be nice if all Companies kept their customers “informed” of a products status when sent in for repairs, like the computer Company did?

I’m thinking; this would be a GREAT improvement to customer service!

Don, KE0PVQ
Let the lava flow begin

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

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