[Elecraft] To improve customer service

[Don Schroder]

A good morning to all!

I am sitting in my recliner, drinking a cup of java, and doing what I seem to do best, thinking,

I’m thinking; when I sent my computer into the Company for repairs (under warranty), the Company did something I had never experienced before. They “GAVE ME A WEEKLY UPDATE” every Friday by email or phone call, to tell me the status of my computer! Every week, I knew what was happening to my computer, (1) had they received it? (2) Were they working on it? (3) What have they found? (4 ) What problems have they encountered?  (5) Is it fixed? (6) Have they sent it back to me?

On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I was having.

On April 10th, (2 days later) Elecraft received my K2. I know this NOT because I was notified, but because I researched the tracking number.

On May 7th, (29 days later), Elecraft cashed my deposit check that was sent with the K2. I know this NOT because I was notified, but because I researched my banking statements.

On May 23rd, (today, 45 days later) I am beginning to think I may never see my K2 again!

I’m thinking; wouldn’t it be nice if all Companies kept their customers “informed” of a products status when sent in for repairs, like the computer Company did?

I’m thinking; this would be a GREAT improvement to customer service!

Don, KE0PVQ
Let the lava flow begin

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