[Elecraft] To improve customer service

[Dave]

My KPA1500 went for a vacation for updates. Rene in service and Madelyn kept me updated along the way. I thought the whole process was handled professionally and I appreciate the effort the staff exhibited. 

Not sure what happened with your radio but from what I read and experienced that is not the norm. 

Dave wo2x

Sent from my waxed string and tin cans. 

> On May 23, 2019, at 1:32 PM, Hank <hbjr at optilink.us> wrote:
> 
> 
> Don...
> My experience with Elecraft was similar to your PC repair experience.
> My KX3 went in for the ATU/low voltage tuning bug (which was repaired out of warranty at no cost to me).  I guess it's not really a bug, but some component value variations (in particular a resistor) cause weirdness with the ATU when supply voltage falls below about 9.8v (for me).
> 
> They sent an email the day it arrived.
> They sent an email when it went on the bench.
> They sent an email telling it was fixed.
> They sent an email when it was ready to ship.
> They sent an email when it shipped.
>  I guess they like me more maybe?  :-D
> Hank
> K4HYJ
> K3S, P3, KX3
> 
> ----- Original Message -----
> From: Don Schroder (donanddeena at hotmail.com)
> Date: 05/23/19 13:20
> To: Elecraft Reflector (elecraft at mailman.qth.net)
> Subject: [Elecraft] To improve customer service
> 
> A good morning to all!
> 
> I am sitting in my recliner, drinking a cup of java, and doing what I seem to do best, thinking,
> 
> I’m thinking; when I sent my computer into the Company for repairs (under warranty), the Company did something I had never experienced before. They “GAVE ME A WEEKLY UPDATE” every Friday by email or phone call, to tell me the status of my computer! Every week, I knew what was happening to my computer, (1) had they received it? (2) Were they working on it? (3) What have they found? (4 ) What problems have they encountered?  (5) Is it fixed? (6) Have they sent it back to me?
> 
> On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I was having.
> 
> On April 10th, (2 days later) Elecraft received my K2. I know this NOT because I was notified, but because I researched the tracking number.
> 
> On May 7th, (29 days later), Elecraft cashed my deposit check that was sent with the K2. I know this NOT because I was notified, but because I researched my banking statements.
> 
> On May 23rd, (today, 45 days later) I am beginning to think I may never see my K2 again!
> 
> I’m thinking; wouldn’t it be nice if all Companies kept their customers “informed” of a products status when sent in for repairs, like the computer Company did?
> 
> I’m thinking; this would be a GREAT improvement to customer service!
> 
> Don, KE0PVQ
> Let the lava flow begin
> 
> Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10
> 
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