[Elecraft] Elecraft customer service

Thu Mar 29 21:57:06 EDT 2018

Whew!!!!

73,
Bill
K9YEQ

-----Original Message-----
From: elecraft-bounces at mailman.qth.net <elecraft-bounces at mailman.qth.net> On Behalf Of richard kappler
Sent: Thursday, March 29, 2018 8:55 PM
To: Elecraft at mailman.qth.net
Subject: Re: [Elecraft] Elecraft customer service

I got my radio today, thanks entirely to Michelle at Elecraft. As explained previously, I called yesterday to inform Elecraft, ask about their process in cases like this. Michelle explained it to me carefully and clearly, then told me she would work on it from her end, but she probably wouldn’t hear anything for 2-3 days. By yesterday afternoon she had opened a case with USPS.

As I understand it she also called the San Jose distribution center, called my local post office, determined it had erroneously been placed in a sort-by-hand bin instead of on a plane to the east coast. Last night it was on a plane, before sunrise it was on a truck to my local post office, and by noonish it was at my door.

Hooray for Elecraft customer service, God bless Michelle and, WOW! What a radio! Hooked it up and checked it out for about ten minutes, simply amazing.

Wayne, do me a favor, buy that young lady a coffee and a dozen roses, send me the bill.

Now I’m off to read. Thanks to all, 73

Richard, W2KAP

On Thu, Mar 29, 2018 at 12:44 AM Rick Tavan <rick at tavan.com> wrote:

> [OT] Phil's comment about PO boxes reminds me to remind readers about 
> two lesser known shipping concepts:
>
>    1. Anyone with a PO box knows that they are for USPS mail only and won't
>    accept mail from couriers like FedEx and UPS. Except that some 
> individual
>    POs will let you have a package shipped by courier to the Post 
> Office's own
>    street address plus your box number in some disguised format. You 
> have to
>    talk to your postmaster.
>    2. In some rural areas, maybe others as well, some couriers subcontract
>    final delivery to the USPS. That's fine if you have a mailbox, even 
> if the
>    package is too big to fit and the mail carrier leaves it on your 
> porch or
>    under your rural mailbox. But if you don't have a home mailbox or legal
>    mail slot, and a courier accepts a package addressed to your street
>    address, and then hands it off to the PO for delivery, USPS will 
> return the
>    package to sender because it violates THEIR (USPS's) rules. The 
> courier's
>    rules no longer apply. Catch 22 of sorts. (The one time it happened 
> to me,
>    the shipper cancelled the order, refunded my money, then the 
> product went
>    on sale a few weeks later and I reordered, saving $200, sort of poetic
>    justice. Don't count on it!)
>
> /Rick N6XI
>
>
> Rick Tavan
> Truckee, CA
>
> On Wed, Mar 28, 2018 at 7:41 PM, Phil Kane <k2asp at kanafi.org> wrote:
>
> > On 3/28/2018 5:43 PM, Rick Tavan wrote:
> >
> > Another thing to check for missing packages is your neighbors.
> >>
> >
> > Good advice.  One other "wrinkle".  In general, I have goods sent to 
> > my P.O. Box unless he nature of the order indicates freight delivery 
> > or the shipper prefers home delivery.  In general, the USPS has been 
> > good, but lately I had not one, not two, but three instances where 
> > the tracking showed that it was delivered to the box several days 
> > before.  Turns out that the box clerk was either lazy or incompetent 
> > and did not leave the required pick-up notice in the box directing 
> > me to the counter.  In one case the station manager searched all 
> > over in the station for
> prescription
> > medications several days overdue and finally found it hidden away 
> > somewhere.  The moral of the story - get the tracking number from 
> > the shipper and follow it on line from the shipper's notification to 
> > the USPS through to the delivery attempts.
> >
> > Although I haven't had occasion to use Elecraft customer support, I 
> > feel confident that it will be there when I need it.
> >
> > ----
> > Phil Kane - Beaverton, OR
> > PNWR CP Hall MP 29.9 - OE District
> >
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> >
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--
W2KAP

In any given circuit, the most expensive part will always sacrifice itself to protect the fuse.
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