[Elecraft] Elecraft customer service

[richard kappler]

I got my radio today, thanks entirely to Michelle at Elecraft. As explained
previously, I called yesterday to inform Elecraft, ask about their process
in cases like this. Michelle explained it to me carefully and clearly, then
told me she would work on it from her end, but she probably wouldn’t hear
anything for 2-3 days. By yesterday afternoon she had opened a case with
USPS.

As I understand it she also called the San Jose distribution center, called
my local post office, determined it had erroneously been placed in a
sort-by-hand bin instead of on a plane to the east coast. Last night it was
on a plane, before sunrise it was on a truck to my local post office, and
by noonish it was at my door.

Hooray for Elecraft customer service, God bless Michelle and, WOW! What a
radio! Hooked it up and checked it out for about ten minutes, simply
amazing.

Wayne, do me a favor, buy that young lady a coffee and a dozen roses, send
me the bill.

Now I’m off to read. Thanks to all, 73

Richard, W2KAP


On Thu, Mar 29, 2018 at 12:44 AM Rick Tavan <rick at tavan.com> wrote:

> [OT] Phil's comment about PO boxes reminds me to remind readers about two
> lesser known shipping concepts:
>
>    1. Anyone with a PO box knows that they are for USPS mail only and won't
>    accept mail from couriers like FedEx and UPS. Except that some
> individual
>    POs will let you have a package shipped by courier to the Post Office's
> own
>    street address plus your box number in some disguised format. You have
> to
>    talk to your postmaster.
>    2. In some rural areas, maybe others as well, some couriers subcontract
>    final delivery to the USPS. That's fine if you have a mailbox, even if
> the
>    package is too big to fit and the mail carrier leaves it on your porch
> or
>    under your rural mailbox. But if you don't have a home mailbox or legal
>    mail slot, and a courier accepts a package addressed to your street
>    address, and then hands it off to the PO for delivery, USPS will return
> the
>    package to sender because it violates THEIR (USPS's) rules. The
> courier's
>    rules no longer apply. Catch 22 of sorts. (The one time it happened to
> me,
>    the shipper cancelled the order, refunded my money, then the product
> went
>    on sale a few weeks later and I reordered, saving $200, sort of poetic
>    justice. Don't count on it!)
>
> /Rick N6XI
>
>
> Rick Tavan
> Truckee, CA
>
> On Wed, Mar 28, 2018 at 7:41 PM, Phil Kane <k2asp at kanafi.org> wrote:
>
> > On 3/28/2018 5:43 PM, Rick Tavan wrote:
> >
> > Another thing to check for missing packages is your neighbors.
> >>
> >
> > Good advice.  One other "wrinkle".  In general, I have goods sent to my
> > P.O. Box unless he nature of the order indicates freight delivery or the
> > shipper prefers home delivery.  In general, the USPS has been good, but
> > lately I had not one, not two, but three instances where the tracking
> > showed that it was delivered to the box several days before.  Turns out
> > that the box clerk was either lazy or incompetent and did not leave the
> > required pick-up notice in the box directing me to the counter.  In one
> > case the station manager searched all over in the station for
> prescription
> > medications several days overdue and finally found it hidden away
> > somewhere.  The moral of the story - get the tracking number from the
> > shipper and follow it on line from the shipper's notification to the USPS
> > through to the delivery attempts.
> >
> > Although I haven't had occasion to use Elecraft customer support, I feel
> > confident that it will be there when I need it.
> >
> > ----
> > Phil Kane - Beaverton, OR
> > PNWR CP Hall MP 29.9 - OE District
> >
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> >
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-- 
W2KAP

In any given circuit, the most expensive part will always sacrifice itself
to protect the fuse.