[Elecraft] Elecraft customer service

[Rick Tavan]

[OT] Phil's comment about PO boxes reminds me to remind readers about two
lesser known shipping concepts:

   1. Anyone with a PO box knows that they are for USPS mail only and won't
   accept mail from couriers like FedEx and UPS. Except that some individual
   POs will let you have a package shipped by courier to the Post Office's own
   street address plus your box number in some disguised format. You have to
   talk to your postmaster.
   2. In some rural areas, maybe others as well, some couriers subcontract
   final delivery to the USPS. That's fine if you have a mailbox, even if the
   package is too big to fit and the mail carrier leaves it on your porch or
   under your rural mailbox. But if you don't have a home mailbox or legal
   mail slot, and a courier accepts a package addressed to your street
   address, and then hands it off to the PO for delivery, USPS will return the
   package to sender because it violates THEIR (USPS's) rules. The courier's
   rules no longer apply. Catch 22 of sorts. (The one time it happened to me,
   the shipper cancelled the order, refunded my money, then the product went
   on sale a few weeks later and I reordered, saving $200, sort of poetic
   justice. Don't count on it!)

/Rick N6XI


Rick Tavan
Truckee, CA

On Wed, Mar 28, 2018 at 7:41 PM, Phil Kane <k2asp at kanafi.org> wrote:

> On 3/28/2018 5:43 PM, Rick Tavan wrote:
>
> Another thing to check for missing packages is your neighbors.
>>
>
> Good advice.  One other "wrinkle".  In general, I have goods sent to my
> P.O. Box unless he nature of the order indicates freight delivery or the
> shipper prefers home delivery.  In general, the USPS has been good, but
> lately I had not one, not two, but three instances where the tracking
> showed that it was delivered to the box several days before.  Turns out
> that the box clerk was either lazy or incompetent and did not leave the
> required pick-up notice in the box directing me to the counter.  In one
> case the station manager searched all over in the station for prescription
> medications several days overdue and finally found it hidden away
> somewhere.  The moral of the story - get the tracking number from the
> shipper and follow it on line from the shipper's notification to the USPS
> through to the delivery attempts.
>
> Although I haven't had occasion to use Elecraft customer support, I feel
> confident that it will be there when I need it.
>
> ----
> Phil Kane - Beaverton, OR
> PNWR CP Hall MP 29.9 - OE District
>
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